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    Sorry - more help needed...

    Thanks for the tips on images - I moved everything to the site 1 folder and it worked.

    Now a few more questions. Firstly after you view the shopping cart you are taken back to a different page to the one you were ordering from (in my case accessories rather than the product). Is there a way to configure it to take you back to the original products page?

    Secondly I am having problems with the notification e-mail to the customer and to me saying an order has been placed. The SMTP details, my e-mail and password seem to be correct and I also tried localhost recommended on another thread. Is there something else I should try? I am with 1 and 1 and used auth.smtp.1and1.co.uk, username as my e-mail address and my logon password.

    Finally, regarding VAT. Am I required to list the VAT for a product on the receipt? If so how do I go about showing this. It is more complicated as some of my products are zero rated and some at 17.5%.

    Thanks in advance,

    Sharon
    http://www.jellyonthenet.co.uk/
    Green Jelly - For an eco friendly childhood
    Cloth nappies, accessories & complimentary products

    #2
    auth.oneandone.co.uk authentication box NOT ticked, no username or password - that works on my 1 & 1 sites.

    You cannot show individual product VAT in the basic receipt, only the total order VAT amount.

    If you need a full VAT invoice for the ocassional customer, you will need to produce it outside Actinic (in Excel maybe?).
    Bill
    www.egyptianwonders.co.uk
    Text directoryWorldwide Actinic(TM) shops
    BC Ness Solutions Support services, custom software
    Registered Microsoft™ Partner (ISV)
    VoIP UK: 0131 208 0605
    Located: Alexandria, EGYPT

    Comment


      #3
      Thanks, I will try that. Any thoughts on the page you return to?
      http://www.jellyonthenet.co.uk/
      Green Jelly - For an eco friendly childhood
      Cloth nappies, accessories & complimentary products

      Comment


        #4
        it would help us if you gave your threads meaning titles instead of a generic "please help" some people will only reply to cetain types of questions, so you are helping them to help you

        Any thoughts on the page you return to?
        a search will reveal the answer to this as it has been asked and answered many a time

        Comment


          #5
          I'm sorry - I will be more specific in future.

          Regarding returning to the page - I have searched but not found the answer. Could you paste a link to an appropriate thread?
          http://www.jellyonthenet.co.uk/
          Green Jelly - For an eco friendly childhood
          Cloth nappies, accessories & complimentary products

          Comment


            #6
            Regarding the View Cart (do you actually mean Add to Cart?) returning to the wrong page; it would be useful to post an URL of a problem product page so we can see what's happening.
            Norman - www.drillpine.biz
            Edinburgh, U K / Bitez, Turkey

            Comment


              #7
              Returning to a page from shopping cart

              The issue is returning to products after an item is added to the shopping basket. Once added the basket is shown then it automatically returns to the product pages - but not to the page the item was ordered from but to the accessories page. Can this be changed?

              My website is www.jellyonthenet.co.uk
              http://www.jellyonthenet.co.uk/
              Green Jelly - For an eco friendly childhood
              Cloth nappies, accessories & complimentary products

              Comment


                #8
                You have a Network Setup problem. You've left www. out of one of the settings. Go to Web / Network Setup and fix it there.
                Norman - www.drillpine.biz
                Edinburgh, U K / Bitez, Turkey

                Comment

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