Announcement

**DVDBritain** · 07-Nov-2007, 11:15 AM

I appreciate the help from anyone who can give it.

Here is some example html code from a test site i created which also shows the problem, so im assuming the problem isnt with anything ive done on the single shop.

Ive uploaded the html file source that i got from the preview page..

http://www.castlesoftware.co.uk/P_index.html

or the zip file

http://www.castlesoftware.co.uk/P_index.zip

You will notice the problem in the first product, as you add the same product group to other discounts the gap gets bigger and bigger

Jason

**TraceyHand** · 07-Nov-2007, 11:22 AM

Jason, can you post your layout (in [CODE] tags) for that product...as it stands..with the gap?

**fergusw** · 07-Nov-2007, 11:26 AM

Jason,
Can you tell us what product layout you are using, and can you post it (as Miss Bumps said).

For what you have posted is seems to be the CartError area that is generating the 's

Code:

<p>
<actinic:carterror _moz-userdefined="" prodref="8">
<br/>
<br/>
<br/>
<br/>
<br/>
</actinic:carterror>
</p>

**DVDBritain** · 07-Nov-2007, 11:32 AM

not sure if this is what you want?

Code:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html>
<head>
   <title><actinic:variable name="PageTitle" /></title>
   <actinic:variable name="BaseHref" />
   <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
   <meta http-equiv="MSThemeCompatible" content="yes" />
   <actinic:block if="%28%3cactinic%3avariable%20name%3d%22PageType%22%20%2f%3e%20%21%3d%20%22Section%22%29%20AND%20%28%3cactinic%3avariable%20name%3d%22GlbMetaKeywords%22%20%2f%3e%20%21%3d%20%22%22%29" >
	   <meta name="keywords" content="<actinic:variable name="GlbMetaKeywords" />" />
   </actinic:block>
   <actinic:block if="%28%3cactinic%3avariable%20name%3d%22PageType%22%20%2f%3e%20%21%3d%20%22Section%22%29%20AND%20%28%3cactinic%3avariable%20name%3d%22GlbMetaDescription%22%20%2f%3e%20%21%3d%20%22%22%29" >
	   <meta name="description" content="<actinic:variable name="GlbMetaDescription" />" />
   </actinic:block>
   <actinic:block if="%3cactinic%3avariable%20name%3d%22PageType%22%20%2f%3e%20%3d%3d%20%22Section%22" >
	   <actinic:block if="%3cactinic%3avariable%20name%3d%22MetaKeywords%22%20%2f%3e%20%21%3d%20%22%22">
		   <meta name="keywords" content="<actinic:variable name="MetaKeywords" />" />
	   </actinic:block>
   </actinic:block>
   <actinic:block if="%3cactinic%3avariable%20name%3d%22PageType%22%20%2f%3e%20%3d%3d%20%22Section%22" >
      <actinic:block if="%3cactinic%3avariable%20name%3d%22MetaDescription%22%20%2f%3e%20%21%3d%20%22%22">
	      <meta name="description" content="<actinic:variable name="MetaDescription" />" />
      </actinic:block>
   </actinic:block>
   <actinic:block if="%3cactinic%3avariable%20name%3d%22IsP3PPolicyUsed%22%20%2f%3e"><link rel="P3Pv1" href="<actinic:variable name="P3PFullPolicyLink" />"></actinic:block>
   <actinic:block if="%3cactinic%3avariable%20name%3d%22PageType%22%20%2f%3e%20%21%3d%20%22Contact%20Us%22" >
      <actinic:variable value="Script for Blocking Unregistered Customers" name="UnregCustomerMessage" if="%3cactinic%3avariable%20name%3d%22UnregCustomersAreNotAllowed%22%20%2f%3e%20%3d%3d%20FALSE" />
   </actinic:block>
   <link href="actinic.css" rel="stylesheet" type="text/css">
   <script language="javascript" type="text/javascript" src="actiniccore.js"></script>
   <script language="javascript" type="text/javascript" src="actinicextras.js"></script>

   <!-- Placeholder of cookie checking javascript code. Do not remove it! -->
   <Actinic:COOKIECHECK />

   <script language="javascript" type="text/javascript">
      <!-- 
      saveReferrer();
      // -->
   </script>

	<actinic:block if="%28%3cactinic%3avariable%20name%3d%22PageType%22%20%2f%3e%20%3d%3d%20%27PSP%20Bounce%20Page%27%29%20AND%20%28%3cactinic%3avariable%20name%3d%22IsPSPTestMode%22%20%2f%3e%20%3d%3d%20false%29" >
		<script language="JavaScript" type="text/javascript">
		<!--
		function onLoad()
		{
		document.formOCC.submit();
		}
		// -->
		</script>
	</actinic:block>

</head>

<body onload="<actinic:variable name="OnLoadScript" value="PreloadImages" />">

<actinic:variable name="HeaderArea" value="Header Area - Cart in Row 1 - Search in Row 2" />

<table width="100%" cellspacing="0" cellpadding="5" border="0">
   <tr>
      <td valign="top" class="sidebar">
         <div align="center">
            <actinic:variable name="NavigationBar" value="Vertical Nav Bar Images" />
         </div><br />
         <actinic:variable name="TopLevelSectionList" if="%3cactinic%3avariable%20name%3d%22IsTopSectionListIncluded%22%20%2f%3e" /><br />
         <actinic:variable value="Sidebar Coupon Field" name="CouponEntryField" if="%3cactinic%3avariable%20name%3d%22CaptureCoupon%22%20%2f%3e" />
         <actinic:variable name="BestSellerListSidebar" if="%3cactinic%3avariable%20name%3d%22BestSellersListInSidebar%22%20%2f%3e" /><br />
         <actinic:variable name="NewProductListSidebar" if="%3cactinic%3avariable%20name%3d%22NewProductsListInSidebar%22%20%2f%3e" />
      </td>
      <td valign="top" class="bulk">
         <a name="top"></a>
         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsNotPreviewMode%22%20%2f%3e">
            <!-- When logged in, this gives the company name, username and a login link -->
            <Actinic:Variable Name="NowServing"/><Actinic:Variable Name="CurrentAccount"/><Actinic:Variable Name="LogoutSimple"/><br />
         </actinic:block>
         
         <div align="center">
            <actinic:variable name="HeaderFooter" value="Header Text" />
         </div>
         
         <actinic:variable name="INNERLAYOUT" />
         
         <div align="center">
            <actinic:variable name="HeaderFooter" value="Footer Text" />
         </div>

         <actinic:variable name="ReferrerLink" />

      </td>
   </tr>
</table>

</body>

</html>

**DVDBritain** · 07-Nov-2007, 11:33 AM

Ive also uploaded a test site to a test domain i have

http://www.endusercbt.com/acatalog/Office_2007.html

**fergusw** · 07-Nov-2007, 11:38 AM

Hi Jason,
You have posted the code for the overall layout. We would need to see the code for the product layout. The best way to get this is to click on a design element of your product in the design TAB preview window (e.g. price or product name). You should notice that the element is surrounded by a dotted line box. now simply click on the "^" symbol with the yellow swirl behind it until the dotted line expands around your whole product layout. This should show that the product layout is selected, and it is this code that we would like to see

**DVDBritain** · 07-Nov-2007, 11:47 AM

Ah ok, hopefully this is it

Code:

<actinic:block if="%3cactinic%3avariable%20name%3d%22IsProductFormUsed%22%20%2f%3e">
      <form method="post" action="<actinic:variable name="OnlineScriptURL" value="Shopping Cart Script URL" />"> 
         <input type="hidden" name="SID" value="<Actinic:Variable Name="SectionID"/>" />
         <input type="hidden" name="PAGE" value="PRODUCT" />           
         <input type="hidden" name="PAGEFILENAME" value="<actinic:variable name="SectionPageName" />" />
         <Actinic:SECTION BLOB='<Actinic:Variable Name="SectionCatFile"/>'/>
         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsHostMode%22%20%2f%3e">
            <!-- Hidden field when in trial mode -->
            <input type="hidden" name="SHOP" value="<Actinic:Variable Name="HiddenFields"/>" />
         </actinic:block>
</actinic:block>

	<div class="product_list">
		<div class="image_product"><actinic:variable name="ProductImageLayout" /></div>
			<div>
         <div style="float: right;">
         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsAddToCartButtonShown%22%20%2f%3e%20AND%20%0d%28%3cactinic%3avariable%20name%3d%22NumberAttributesInPushButtonGrid%22%20%2f%3e%20%3d%3d%200%29" >
            <actinic:variable name="AddToCartButton" />
         </actinic:block>
			</div>

         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsOutOfStockShown%22%20%2f%3e">
            <div style="float: right;"><strong><span class="actrequired"><Actinic:Variable Name="OutOfStock"/></span></strong></div>
         </actinic:block>

         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsCatalogSuspendedShown%22%20%2f%3e">
            <div style="float: right;"><strong><span class="actrequired"><Actinic:Variable Name="CatalogSuspended"/></span></strong></div>
         </actinic:block>
         
         <a name="<Actinic:Variable Name="EncodedProductAnchor"/>"></a>
			<h3 class="product"><Actinic:Variable Name="ProductName"/></h3>
         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsProductReferenceVisible%22%20%2f%3e" >
            <p>Ref: <actinic:variable Name="ProductReference" /></p>
         </actinic:block>
			<h3 class="product_price">
         <actinic:block if="%3cactinic%3avariable%20name%3d%22PriceIsEnabled%22%20%2f%3e">
				<Actinic:PRICES PROD_REF="<actinic:variable Name="ProductID" />" RETAIL_PRICE_PROMPT="<Actinic:Variable Name="ProductPriceDescription"/>">
            <actinic:variable name="PriceListRetail" />
            </Actinic:PRICES>
         </actinic:block>
         <actinic:block if="%3cactinic%3avariable%20name%3d%22ProductPriceIsEnabled%22%20%2f%3e%20%3d%3d%20False">
	         <Actinic:NOTINB2B><br /><actinic:variable name="ProductPriceNotEnabledMessage" /></Actinic:NOTINB2B>
         </actinic:block>
         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsCustomerMessageUsed%22%20%2f%3e">
            <br />
            <Actinic:PRICE_EXPLANATION PROD_REF="<actinic:variable Name="ProductID" />" COMPONENTID=-1><Actinic:Variable Name="RetailCustomerMessage"/></Actinic:PRICE_EXPLANATION>
         </actinic:block>
         </h3>
         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsQuantityPromptShown%22%20%2f%3e">
            <p>
            <span class="actrequired"><Actinic:Variable Name="QuantityPrompt"/></span><input type="text" name="Q_<actinic:variable Name="ProductID"/>" size="4" value="<Actinic:Variable Name="DefaultQuantity"/>" class="form_input_general" />
            </p>
         </actinic:block>
         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsQuantityPromptHidden%22%20%2f%3e">
            <input type="hidden" name="Q_<actinic:variable Name="ProductID"/>"  value="<actinic:variable name="DefaultQuantity"/>" />
         </actinic:block>
         <actinic:variable name="AttributeList" />
         <actinic:variable name="ComponentList" />
      </div>  
			<p>
         <actinic:variable name="CartError" />         
			<actinic:variable name="ProductDescription" />
			<actinic:variable name="ExtendedInformationLinks" />
         <actinic:block if="%3cactinic%3avariable%20name%3d%22FileURLNotEmpty%22%20%2f%3e">
            <br />
            <a href="<Actinic:Variable Name="ProductLinkInfo"/>">
               <Actinic:Variable Name="ProductLinkText"/>
            </a>
         </actinic:block>
         <actinic:block if="%3cactinic%3avariable%20name%3d%22DiscountDescriptionIsShownForProducts%22%20%2f%3e">      
            <br /><actinic:variable name="DiscountList" value="Standard Discount List" />
         </actinic:block>
         
         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsOtherInfoPromptShown%22%20%2f%3e">
            <br />
            <span class="actrequired"><Actinic:Variable Name="OtherInfoPrompt"/></span><br />
            <input type="text" name="O_<actinic:variable Name="ProductID"/>" size="40" maxlength="1000" value="" />
         </actinic:block>
         
         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsDatePromptShown%22%20%2f%3e">
            <br />
            <span class="actrequired"><actinic:variable name="DatePrompt"/></span><br />
            <actinic:variable name="DayList" /><actinic:variable name="MonthList" /><actinic:variable name="YearList" />
         </actinic:block>
         
         <actinic:variable name="ProductAlsoBoughtList" />
         
         <actinic:variable name="ProductRelatedProductsList" />
         </p>
	</div>

<actinic:block if="%3cactinic%3avariable%20name%3d%22IsProductFormUsed%22%20%2f%3e">
      </form>
</actinic:block>

**fergusw** · 07-Nov-2007, 12:31 PM

From what you have posted the issue seems to be originating from this part of the product layout:

Code:

<p>
         <actinic:variable name="CartError" />         
			<actinic:variable name="ProductDescription" />
			<actinic:variable name="ExtendedInformationLinks" />
         <actinic:block if="%3cactinic%3avariable%20name%3d%22FileURLNotEmpty%22%20%2f%3e">
            <br />
            <a href="<Actinic:Variable Name="ProductLinkInfo"/>">
               <Actinic:Variable Name="ProductLinkText"/>
            </a>
         </actinic:block>
         <actinic:block if="%3cactinic%3avariable%20name%3d%22DiscountDescriptionIsShownForProducts%22%20%2f%3e">      
            <br /><actinic:variable name="DiscountList" value="Standard Discount List" />
         </actinic:block>
         
         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsOtherInfoPromptShown%22%20%2f%3e">
            <br />
            <span class="actrequired"><Actinic:Variable Name="OtherInfoPrompt"/></span><br />
            <input type="text" name="O_<actinic:variable Name="ProductID"/>" size="40" maxlength="1000" value="" />
         </actinic:block>
         
         <actinic:block if="%3cactinic%3avariable%20name%3d%22IsDatePromptShown%22%20%2f%3e">
            <br />
            <span class="actrequired"><actinic:variable name="DatePrompt"/></span><br />
            <actinic:variable name="DayList" /><actinic:variable name="MonthList" /><actinic:variable name="YearList" />
         </actinic:block>
         
         <actinic:variable name="ProductAlsoBoughtList" />
         
         <actinic:variable name="ProductRelatedProductsList" />
         </p>

to that end I would suggest that you look closely at the discount list layout in your library.
"Library | Layouts tab | Discount Message List -products" and double click on the "Standard Discount List" to open it up. The click on the "click here to edit list layout settings" and check the fields to make sure there are no erroneous in there.

Also, in the product layout code you have a preceding the CartError as well as several further

Code:

<br />

within this same to tags. (approx line 60 to 89 in your product layout code)
I would look to remove the tags that do not aid your design layout especially the one preceding the

Code:

<br /><actinic:variable name="DiscountList" value="Standard Discount List" />

in your product layout.

Let us know how you get on.

**NormanRouxel** · 07-Nov-2007, 12:35 PM

A useful trick in isolating where these   tags are coming from would be to edit each involved sub-layout and replace each with , , , etc.

This is mildly invalid HTML but will still render OK.

Then look in the generated code and see which one is appearing.

**DVDBritain** · 07-Nov-2007, 12:40 PM

They only appear when I add certain combinations of the same product to a discount group. Which is something i certainly havent changed at any point. If i remove the products from a discount group the problem goes away.

Im using Multisite by the way, if i create 3 different sites, im guessing they are generated initially by a template of some kind, if i do coding changes to one, that wouldnt be replicated to another?

Im not a designer, which doesnt help the situation

I see what your saying about putting invalid HTML in, that is a possible trick to try, will let you know.

Jason

**fergusw** · 07-Nov-2007, 12:52 PM

A quick thought - what do you have defined in the presentation box for these discounts/product groups?
Check you do not have any extra spaces or line breaks in the description field...

**DVDBritain** · 07-Nov-2007, 01:15 PM

Theres nothing in the presentation box, all ive done is add the discount... and selected the discount group to apply it to.

Jason

**fergusw** · 07-Nov-2007, 01:29 PM

You could try removing the following tags and see if that helps...

- The one just before the "Standard Discount List" in your product layout (about line 71)
- The one at the beginning of the "Standard Discount Layout" in your library (line 1)

Try those and see if it improves the space issue.
Also you might also want to remove the and tags and mentioned earlier as they are creating 'space' as well.

**DVDBritain** · 07-Nov-2007, 02:03 PM

No doesnt make any difference

I havent got a scooby clue. Is no one else out there using multiple discounts and multiple product groups?

Jason

**DVDBritain** · 07-Nov-2007, 07:24 PM

Anything from Actinic? Can anyone test?

Thanks

Jason

Announcement

White Space Problem

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment