White Space Problem

[TraceyHand]

if you want Actinic to look at it, you'd be better off logging a support ticket, Jason

[DVDBritain]

Ah ok, will do that.

Thanks

Jason

[DVDBritain]

Well im very impressed with Actinic support using the Ticket System, within 3 hours got a response, so well done

Here is the response they gave. To help anyone else who might have it (and for future reference) Im posting it here, havent tried it yet, but hope to later (will let you know if it works).

Jason

------------
There are in fact two breaks inserted, one is inserted in the conditional block, one is supplied by the discount layout..

When the condition 'DiscountDescriptionIsShownForProducts' (flag to show if discounts are shown for a product) is met, the code within that condition is run. This particular condition contains a break (<br />) and the discount list layout.

Go to your product layout and hunt for the code that looks similar to: -

block if
<br />Standard Discount List
/block

Remove the break, or comment it out, and the whole list will lift below the product description.

[fergusw]

Hi Jason,

This is exactly what I posted in reply #24 and #29

http://community.actinic.com/showpost.php?p=203385&postcount=24
http://community.actinic.com/showpos...9&postcount=29

I'm sorry for not explaining it in quite the same was as the Actinic support to make it clearer. Hope it resolves your problem!

[DVDBritain]

Well just as an update it didnt work.

fergusw I did try yours, but didnt think to look back and check if the reply was the same, i was just excited that the reply from actinic was so quick that i thought they must know what the problem is... but no they didnt.

So apologies there for the misunderstanding.

Ive sent another email to actinic hoping they can fix it... but its only doing it to one product group, so im pretty inclined to think its a bug. But who knows i just need it fixing otherwise i cant properly launch the site to our mailing list users (as i was going to give a 10% discount week), and with discounts not working correctly i cant do it

Jason

[DVDBritain]

Still awaiting actinic support

I cant believe no one else has had this problem

This is really bad got people ringing me up asking to use the discounts and they cant buy

Jason

[pinbrook]

Still awaiting actinic support

I would get on the phone and chase them up...

[DVDBritain]

Im not within my 30 days or have actinic support pack.... guess im going to have to look at that

More expensive after spending over £1000 on the product

Jason

[peblaco]

A fix is to use CSS to hide it: <style>.product_list br {display: none;}</style>

[pinbrook]

but worth it if you need the support.

Cost how much getting this fixed will make for you, then decide if it worth the money

I'm still reeling from taking a call from an unknown member of the public who wanted me to sort out why he couldn't connect to the internet - he said he has already spent 20 mins on the phone to hins ISP who were unable to fix the problem. Therefore wanted free help from me... coz his ISP cost £1 per minute.

[DVDBritain]

peblaco you are an absolute star, it works ok now

As you suggested i put

<style>
.product_list br {
display: none;
}
</style>

in the product page and it looks the best it ever has with the discounts applied.

OK it removes the breaks in the text description, but at least it looks ok, and is a good workaround for now.

There is still a certain bug (one of the reasons i dont particularly want to spend £350 on support when its an easy to reproduce problem that has to be a bug). As soon as you add two discounts to the same product group/product the gaps begin to appear.

Anyway, those pages that dont have a discount seem to look ok too, so just a case of making sure the ordering works fine but MANY MANY thanks. This will be a good workaround for now.

Jason

[DVDBritain]

Yes that works even better now

Many thanks yet again

Jason

[fergusw]

Jason,

If both my post suggestions and Actinic's solution do not remove the <BR/>'s in question then I would recommend looking again at Norman's suggestion <BR a/>, <BR b/> etc
This would let you identify which <br/>'s were causing the problem.
You can delete the a, b, etc afterwards to restore the HTML validity.