Realex Minor Issue

[Lee_Wallis]

I am getting this error message with Realex when making a payment.

"Your transaction has been successful but there was a problem connecting back to the merchant's web site. Please contact the merchant and advise them that you received this error message. Thank you."

I spoke to realex and they said we need to provide a link for them to get back to the website? Is this the receipt page link? How do I provide this?

Anyone else had this problem?

Cheers

[Toby B]

Hi Lee,

I'm just checking this with development.

[Lee_Wallis]

Don't worry, I have sorted it now.

I do have a bigger issue though...

When i place an order through realex, and download it in actinic, it falls in the "Pending Payment Service Provider" section. They say it's a fault in the OCCRealexTemplate file.

It isn't supposed to go into that section...

[Toby B]

Please try the following work around.

- make a copy of {EC root dir}\{Site dir}\CommonOCC\PostRealEx.fil to a safe place
- Open {EC root dir}\{Site dir}\CommonOCC\PostRealEx.fil
- find the following lines:


my $sContent = $Content."ON=$orderid&AM=$total&DT=$yyyyddmm $hh:$mm&CD=$authcode&TM=$tm&TX=$orderid&SN=$ActinicSignature";
my @Response = ACTINIC::HTTP_SendAndReceive($sServer, $sPort, $sPath, $sContent); # call file to Update actinic database
print <<EOM;
Thank you - your order (number $orderid) has been accepted
To view your receipt please click <a href=$receiptUrl>
<b><u>HERE</u></b></a><br><br>
EOM
}


- Change them to:


my $sActinicFormatOriginalData = $Content."ON=$orderid&AM=$total&DT=$yyyyddmm $hh:$mm&CD=$authcode&TM=$tm&TX=$orderid&SN=$ActinicSignature";
# BEGIN

my $sError;
if (defined $::EC_MAJOR_VERSION)
# EC version 6 or greater
{
$sError = RecordAuthorization(\$sActinicFormatOriginalData);
}
else
# Pre-version 6
{
#
# Fool RecordAuthorization by ditching the original input string
#
$::g_OriginalInputData = $sActinicFormatOriginalData;
$sError = RecordAuthorization();
}
# END
# This block of code isolates the plug-in scripts from version specific code that they have historically used
#
if (length $sError != 0)
# if there were any errors,
{
print "The following error occured during record authorisation: $sError.<br>" .
"Please click <a href=$receiptUrl><b><u>HERE</u></b> to view and print your receipt,<br>" .
"then check with the merchant your transaction details."; }
else
{
print <<EOM;
Thank you - your order (number $orderid) has been accepted
To view your receipt please click <a href=$receiptUrl>
<b><u>HERE</u></b></a><br><br>
EOM
}

- then save the file
- upload the site and do a test order.

Hopefully it should work now. Let me know how you get on.

[fuzzie bear]

I already have this workaround in place and its still not working - any other ideas ?