Error when trying to add product to cart

[tomevans]

When I try to add any product to the cart I get the error message:

The following product(s) can not be added to the cart.
You can find the error description(s) by following the link(s).

With the error description:

Quantity: The maximum quantity allowed to be ordered for this product is 1.

I've searched the forum and tried the solutions to similar problems, but I can't seem to resolve this problem.

I still get an error if I change the quantity to allow more than one.

Thanks in advance

[Mike Hughes]

Quick question. Have you set the maximum quantity on the product to be 1?

Mike

Edit: Also see this thread: If you haven't seen it already: http://community.actinic.com/showthread.php?t=7318

[tomevans]

Where do you set the maximum quantity?

[los_design]

If it is only affecting 1 product, Click on the product, then the details tab, the MAX MIN is top left of this window.

[tomevans]

It is effecting all products as far as I can see, haven't had time to try adding every product to the cart.

[Darren B]

Tom see Mikes post above, it has a link to a possible fix

D

[TraceyHand]

Settings > Business Settings > Ordering > Miscellaneous

Is the "Order quanitity always one" box ticked?

[tomevans]

Darren, I did read through that link, but I can't even add a single item, even when the quantity is 1.

Ideally the maximum quantity should be 1 as a lot of the stock is pre-owned so we only have one of each product.

[tomevans]

I've tried changing the "Order quantity always one" option, yet no matter whether it is ticked or unticked, when I try to add a product to the cart I get either:

Quantity: The maximum quantity allowed to be ordered for this product is 1.

or

Quantity: The quantity must be a whole number between 1 and 32767.

[TraceyHand]

which version of V8 are you using?
Help > About (including the letters after)

[Darren B]

OK Edited post as you now seem to be listening

D

[Darren B]

Tom i have seen this before, a long time ago V6 i think, suggestion, delete the contents of your website (online not actinic) then change the perl script id in network settings then do a new upload

D

[tomevans]

Tracey - I'm using 8.5.1.0.0.0.HFUA
Darren - I've done Help > Troubleshooting and then "Web Site Purge and Refresh" So should I do this again or access the server using an FTP client and just delete everything after changing the perl script id?

Thanks for your help so far people

[tomevans]

I just deleted everything off the server, changed the perl script id, and then reuploaded.

The problem is still there. Any suggestions?

[TraceyHand]

compacted the databases?

Housekeeping > Compact Databases