Internal error whil trying to add to cart

[nade93]

hi all

please see the following link for an example. When i try add to the cart or view the cart it brings up and internal error message. really struggling to find out the answer

http://www.beddingcentres.co.uk/acat...able_Bed_.html

any help would be great thanks x

[Mike Hughes]

Hi sinead,

have you tried searching for 'internal server error'? You won't be the first person to see this problem.

Mike

[nade93]

two secs will try that! thanks

[NormanRouxel]

Also try Web / Network Setup / Test and see what that reports.

[nade93]

test was successfyl.

had a look at a few other posts and nothing has really been solved before

any suggestions?

[Mike Hughes]

The number one thing to check is permissions.

Mike

[nade93]

i have just noticed the bloakcks were missing on the add to cart buttons so just resubmitting it now will see if that has a difference

[nade93]

permissions for the cgi are set to 755

[nade93]

no even thought the blocks are in place still does not work. where can i find the server logs?

[Mike Hughes]

Actinic keeps an error log in acatalog/error.err but that probably won't show anything as your scripts aren't running (any of them including the search).

They were clearly running before so something must have changed.

Make sure your acatalog directory has permissions set to 777 and after that I'd suggest you start testing with a simple script and talk to your host.

Mike

[nade93]

thanks talking to them now but we arent getting anywhere really. ight have to leave it til monday!

thanks everyone for your help so far x