Stock levels with 'PSP pending' orders

[Jeanette]

Hi there

We've got customers placing orders but being unsuccessful with their payments, and having several goes at ordering unsuccessfully.

We've got stock monitoring on and from what we can see this reduces the stock level for that item when the customer's failed order is in the 'Pending Payment Service Provider' tab. When we manually delete the order the items are put back into stock but if we leave the order to sit there for 35 days, until it is automatically deleted, it looks like the items are not put back into stock. Is this correct?

This is a short term blip for us as we're fairly new to stock monitoring and just need to correct a few that went through in this tab and adjusted our stock levels. Once we know for sure what the pattern is we'll be manually deleting them well before 35 days is up.

Thanks.

[TraceyHand]

that is correct. In 8.5.1 and earlier, that is what happens (it's been the subject of much debate in the past)

I've dealt with it by manually cancelling all orderlines in "duplicated" unpaid orders to put the stock levels right again.

It's something that has been dealt with in 8.5.2 though, with the option to switch PSP pending order stock monitoring on or off

[Jeanette]

Thankyou very much. We've now sorted our stock levels thanks to your reply.