File Merge Complete... or is it?

[Lee_Wallis]

Hi All

My customer has been having problems updating their website.

When they update, it gets to the "File Merge Complete" stage and freezes. The changes are on the website, but the completion bar doesn't finish.

Please see attached screenshot.

Any ideas as to what might be happening? It used to work fine...

Cheers

[papermilldirect]

Hi Lee,

I've had this before too. It hangs long enough to know that it won't complete. I can't say whether the changes have merged but what we generally do is compact the database, try again. If that doesn't work we refresh the website, doing these things often gets us a complete upload.

Hope this helps, if not maybe it's a problem server side that one of the other members can assist with.

Paul

[Lee_Wallis]

Hi Lee,

I've had this before too. It hangs long enough to know that it won't complete. I can't say whether the changes have merged but what we generally do is compact the database, try again. If that doesn't work we refresh the website, doing these things often gets us a complete upload.

Hope this helps, if not maybe it's a problem server side that one of the other members can assist with.

Paul

Cheers for your reply Paul. I figured a compact or refresh might do the trick, but we've tried and it hasn't work. So glad to hear someone else has had this problem though!

I know it aint server related, as I've been uploading sites in actinic to the same server...

[peblaco]

If what Paul said doesn't work try a change of the Script ID number (in Web > Network setup) as long as you haven't any hard coded links to search/cart/checkout.

[Lee_Wallis]

If what Paul said doesn't work try a change of the Script ID number (in Web > Network setup) as long as you haven't any hard coded links to search/cart/checkout.

Unfortunately, Their PSP links back to the receipt page with a certain ID number