Coupon codes not working in V8.5.2?

[Tama^chan]

I'm suddenly getting emails from customers telling me their coupon codes aren't working Have tried it out for myself, and I am getting the message "The coupon code (---------) was not recognised, please check and re-enter."

Since I'm cutting and pasting directly from the Marketing window, I'm pretty sure I've got the codes correct...and everything is enabled in the order level tab (the coupon is for a fixed amount off the cart value). It worked when I initially set it up, and about the only thing I have changed in the last few days is that I've upgraded the system to the new V8.5.2. Is anyone else having any problems, or can anyone think of another reason why my coupons might not be working? Any help appreciated so I don't get killed by irate Xmas shoppers....

[Duncan Rounding]

I don't know why but...

Have you tried deleting the old one, uploading, then recreating it again?
You could also try changing the script id, so long as you don't have any hard coded cgi links.

[Tama^chan]

It's very strange...none of the codes are working at all. I might give the old delete and refresh a go, good suggestion.

[Tama^chan]

No luck I'm afraid...can anyone confirm that their coupon codes are working under 8.5.2?

In the meantime I am going to reinstall HIZA and see if that makes a difference. There are a few minor changes in 8.5.2 that I'm not really fond of anyway (the quantities of items that aren't stock monitored no longer change when customers order the item - I used to use this as an indicator of how well the items were selling)

[Bruce]

Trish,

I have checked this twice over in v8.5.2 and can confirm that coupon codes do indeed work as they are supposed to. It applies the correct discount assigned to the code.

Kind regards,

[kevster]

Trish - did you get this fixed as I have now got the same problem and dont want to roll back - this would be a big pain...

Tried to re-create but no joy - just doing a site refresh in case this will fix...

[cbarling]

Ah, a light has just come on. I believe that there is an improvement to the security of coupon codes in 8.5.2 so I don't think that they will work until the site has been refreshed.

Chris

[kevster]

Hi Chris,

We have modified some of the perl scripts so need to check the differences.

Ive got things working by removing the graphics as buttons according to the advanced user guide (rolled back shopping-cart01 and orderscript.pl). I now have stock html buttons for next which seems to have fixed things but working with/without coupons.

I now need to work out why adding this code then breaks the cart by bouncing to the home page instead of progressing to entering the personal details page (after the 'choosing country' page).

[cdicken]

You are right - the 'images as cart buttons' patch seems to have been affected by the upgrade to 8.5.2. I'll get some alternative code from the developers.

[kevster]

Thanks Chris - Ive rolled back to an old version of orderscript.pl for now which seems to work - most changes to this file seem to be re paypal pro which we arent using...

[cdicken]

As it turns out, I applied the AUG fix (for image buttons) incorrectly. I have attached an 8.5.2 OrderScript.pl file with the hack correctly applied.

[kevster]

Ok - I'll give that a go, thanks...

[Azurra]

I am having the same problem of coupon codes not working.

I upgraded from HIZA to HMVA as part of recovering from a hard disk crash earlier in the week (seemed like such a good idea at the time ...).

I have tried creating new coupons, modifying existing coupons, removing all coupons then creating new ones again. Each time I have been careful to do a site refresh and clear my browsers down (I use IE, Safari and FireFox to test) so there is nothing left of the previous try to influence the results.

I have also tried replacing OrderScript.pl with the copy posted by Chris above, and I have tried replacing it with an old one of mine. I have also reverted shopping-cart01.pl as that was mentioned above too. Both without success.

As it isn't practical to operate without coupons is there anything else that I might be missing that I could try before I take the step of rolling back to HIZA in the middle of Saturday night this weekend?

Thanks in advance for any guidance!

[RuralWeb]

I now have several sites upgraded and I can confirm that coupon codes are working ok. Can you give us a coupon code to try on your site?

[Azurra]

Thanks! Coupon code is AZACTCOMMUNITY

This is brand new and set to give 10% discount on a trigger cart value of £0 with no restrictions.

If I can get it (and the other coupons) working without reverting then I'm happy to leave it as a proper 'live' coupon too - so if you or someone you know needs mosaic tiles ... !