not recieving any mails

[ryancreed]

Hi is anyone else experiencing the same problem as me?

I am recieving payment confirmation from PROTX,
but not recieving an order confirmation.
I can download the order and everything is alright there.
Have have never changed any of my network setup from when it was working.
When I do a test it passes everything but I do not get the test emails back. I have tested the email that is setup and I can send emails to the address in outlook.

very strange...

[TraceyHand]

the "catalog order received" emails? or a copy of the actual customer order email?

who are you hosting with? I'm fairly sure several people have reported this lately. A forum search might pick up previous threads (although, admittedly, it's a rather broad search term)

[ryancreed]

I did a search and I could only find a handful and most of them were from people on the V6.

In fact its both "Catalog order recieved" and a copy of customer mail. In fact I have just noticed that I am not even recieving anything from the contact us forms! uh oh

also in my error.err file it comes with the error
"Program = MailForm, Program version = 9 , HTTP Server = Zeus/4.2 , Return code = 999 , Date and Time = 2007/12/10 15:31, Internal Errors = Error opening configuration file ../../docroot/acatalog/prompt.fil. No such file or directory"

dont know if that has anything to do with it?

[ryancreed]

sorry just realised, I wrote in fact too many times, sorry hehe

[Mike Hughes]

When I do a test it passes everything but I do not get the test emails back.

So there's the problem. You probably aren't sending out the emails.

This can be down to a few things, but the most likely one is that you aren't using the hosts smtp server.

You'll have to give us more details if want us to identify the problem for you. Your network setup would be a good starting place (export to a text file and then copy and paste into the forum).

Mike

[ryancreed]

right thanks mike, here is the network settings

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 0
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.romtronics.co.uk
IGNOREPASSIVEERRORS false
USERELATIVECGIURLS true
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT true
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.romtronics.co.uk/acatalog/
CGIBINURL http://www.romtronics.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../../docroot/acatalog/
CODEBASE ./
FTPHOST hyperom3.demonweb.co.uk
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /docroot/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

[ryancreed]

also here is what happens when I do a test

Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: passed
authorisation: passed
message: -

Then a message in a box saying
"The network settings test was successful. If the email address you specified is correct, you should recieve a confirmation message shortly"

but I get nothing sent through to my email.

[Mike Hughes]

I can see two different mail errors in your error log.

1. Is a connection refused error.

You could try

SMTPHOST smtp.demon.co.uk

with username and password unticked. (make sure they're unticked for 'localhost' as well).

2. Is the missing prompt.fil message.

This file should be there, so you need to do whatever the action is for a complete refresh of everything. Try a full refresh first and if that doesn't work there are some instructions on the forum for deleting files and then doing the refresh.

I would probably sort out number 2. first until that message disappears and then work on 1.

Mike

[ryancreed]

Hi,

Ok checked and the file is up there, but I already did a purge and refresh this moring, tried the smtp thing and it didnt like smtp.demon.co.uk.

do you think I should upgrade to the latest 8.5.2, I wanted to hold off untill after christmas. If I do the update will it refresh any editing I have done on the mailform.pl file?

[ryancreed]

ohh another thing is that I am not recieving any of my mails from the Mail forms, and i havnt touched anything to do with those.

[fergusw]

Is your email address (defined in Business Settings | Company Contact) the same domain as the website?

i.e. [something]@romtronics.co.uk

If it is some other domain then this could be the root of the problem. Some mail sending services do not like sending emails generates within a domain space "from" another domain.

[Mike Hughes]

the mail forms use the same mail server as everything else.

If I do the update will it refresh any editing I have done on the mailform.pl file?

Emm. yes. 8.5.2. comes with a new set of perl scripts. I doubt if 8.5.2 fixes any mail problems.

The editing of mailform.pl sounds suspicious. If I were you I'd back up the edited version and re-instate the original to see if that fixes things.

Mike

[ryancreed]

I have tried this now and I still have the same problem. could I have may deleted something that I shouldnt have on the main layouts?
Is there anything in the main layouts that corresponds with sending out the mails?

[ryancreed]

Is your email address (defined in Business Settings | Company Contact) the same domain as the website?

i.e. [something]@romtronics.co.uk

If it is some other domain then this could be the root of the problem. Some mail sending services do not like sending emails generates within a domain space "from" another domain.

Hi Fergus,

I have checked this and it is set with a correct domain. I have no Idea what I can do now I bet it soemthing so small and right under my nose! lol

[fergusw]

Ryan,

Your mailform.pl script appears to be funcitoning correctly.
There are no errors when submitting through your contact us form
http://www.romtronics.co.uk/cgi-bin/mf000000.pl?ACTION=SHOWFORM

This would suggest that it is being stopped by your host instead of the mailform script. Worth checking with them.

Incidentally, may no be connected, but you have a few earlier mailform script errors in Actinic's error file
http://www.romtronics.co.uk/acatalog/error.err