Urgent Problem - Please help!

[Lee_Wallis]

Hi All,

I have just installed Actinic Catalog Client on my customers brand new computer for them (windows vista) and everything seemed fine.

Actinic opened fine and i went to "Snapshot > Import Site.." and selected the snapshot I made for them. Just before the stage where you can tick "All Orders" and "All Content" it came up with a Windows error saying "Catalog - Internet Sales Application has encountered a problem and needs to close. We are sorry for the inconvenience."

I did a search and found a thread where someone had a similar problem, they said they re-installed the program and it worked fine. I have tried this but now a new error appears: "Site restore" but there is NO MESSAGE!

Please see attached screenshot!

Im Stuck!

[simbo]

hi

was the snapshot made on a pc running xp.?
i have a problem running tungsten blades on my new vista machine, and was lead to belive its because the last snapshot i have is from the different machine with different opperating system eg xp..

cant think how i could get a vista snapshot if i cant get it to run on new vista machine, bar installing vista on old machine..

[Darren B]

i have no problems switching between xp and vista

when you uninstalled on the vista mc did you delete the folders under the public/documents directory before you reinstalled

D

[simbo]

darren

my scenario was: ran tungsten blades on old machine xp. got new machine vista, and even now a snapshot from old machine its still running on, will not work on new machine.... breath

[Lee_Wallis]

Thanks for your comments.

I tried a fresh snapshot and it worked!

However, I have another issue now i don't understand. When my customer does an upload, it pops up saying "could not delete [FILENAME] from site" and then it lists these file names with the option to "Ignore" or "Retry":

fulladdress.fil
fullaccount.fil
diffprod.fil
difftext.fil
diffprice.fil
diffacoount.fil
diffbuyer.fil
diffaddress.fil

[completerookie]

just a shot in the dark, try logging in as an administrator and then import, It may have something to do with privileges.

[simbo]

sorry

should point out that, the snapshot is v7,from xp macine,
and on the new vista machine i have installed v7 vista upgraded, what was that v7.9 or some thing. and it dont work..

[pinbrook]

Thanks for your comments.

I tried a fresh snapshot and it worked!

However, I have another issue now i don't understand. When my customer does an upload, it pops up saying "could not delete [FILENAME] from site" and then it lists these file names with the option to "Ignore" or "Retry":

fulladdress.fil
fullaccount.fil
diffprod.fil
difftext.fil
diffprice.fil
diffacoount.fil
diffbuyer.fil
diffaddress.fil

do an ignore as these are files generated by actinic on upload. or ask your client to refresh the site and these errors shouldn't occur

[simbo]

lee

do web refresh instead of upload... just underneath..!!

[Lee_Wallis]

do an ignore as these are files generated by actinic on upload. or ask your client to refresh the site and these errors shouldn't occur

I have tried a refresh and it makes no difference. Even when the client ignores all the popups, the process completes, but then if they try again, it still comes up with the files.

Any ideas?

[simbo]

ftp

maybe you could ftp the site and delete them manually then re upload..

[pinbrook]

delete the fil files from both the webserver and site1 and REFRESH