Order is Stuck in Pending

[ameliaplatform8]

I have one order which I can't get to go across to Completed. I have taken full payment, printed packing list, printed invoice, shipped goods and mailed customer accordingly. Yet, it is not coming up as shipped so not going into completed. The goods have definitely been shipped and the only option in that screen is to 'unship'. I have right-clicked 'complete order' and that still doesn't work.

Any clues?

[RuralWeb]

Have you manually processed the payment as well???

[Jan]

What percentage shipped is showing for the order on the main orders screen?

Regards,

[Mike Hughes]

If everythings shows as 'Printed', 'Full payment received' and '100' % shipped then the last resort is usually to right-click and 'export' the order.

Mike

[ameliaplatform8]

Order stuck in pending

The main order screen is not showing goods as shipped despite the fact I have shipped/unshipped and shipped again.

I have processed the payment.

When right-clicking there is not an 'export' option. I have tried 'complete order' twice and that doesn't work either.

Interestingly while processing another order today, the program crashed and I now have the same problem with another order too.

[Mike Hughes]

OK. first off save a snapshot of your website. Just in case.

Then, compact the database in case there's a database problem.

To move the order:

- Enable the export option in Business Settings
- Right click the order
- Select 'ReExport to Files' (I'm sure it used to be just called 'export')

Mike

[RuralWeb]

What version of V8 are you using