Duplicate Products Won't Add To Cart

[Homecare]

Hi there,

I have been pulling my hair out with this one and hope someone can help!

We upgraded from Version 7 to the latest Version 8 but none of our duplicate products seem to add to the cart.

I have had to revert our main site back to version 7 as we were losing a lot of orders; I have however uploaded the V8 site to a subdomain which can be found here: http://v8.homecareessentials.co.uk/ A duplicate product can be found by going here: http://www.v8.homecareessentials.co....treaks131.html

Actinic technical support have been looking into it for a while but haven't got a resolution yet. So I was wondering if any of you guys had any ideas?

Many thanks for your time )

[RuralWeb]

This may help http://community.actinic.com/showthr...ed+to+the+cart.

[NormanRouxel]

There's malformed HTML on that page for the Cart button. I see

<P><INPUT TYPE="IMAGE" SRC="add_to_basket.gif" NAME="HG1004"<p>

And I'd expect

<P><INPUT TYPE="IMAGE" SRC="add_to_basket.gif" NAME="11!HG1004" /><p>

It's possible that the upgrader couldn't handle that buggy code and didn't put in the ProductID variable.

Best post the code within that cart button layout so it can be corrected.

[Homecare]

Hi there,

Many thanks for your help.

Cheers for pointing out the tag issue Norman, unfortunately it didn't solve the problem.

I have also tried the steps in RuralWeb's post but to no avail!

I will keep trying!

Many thanks for your time again )

[TraceyHand]

out of interest, can you post your "add to cart button" code?

[Homecare]

Hi Tracey,

Thanks for your time

The code is:

<P><INPUT TYPE="IMAGE" SRC="<actinic:variable name="CartButtonImage"/>" NAME="<actinic:variable name="ProductReference"/>" /><p>

[NormanRouxel]

You're using 8.5.2.0.0.0 HMVA

<actinic:variable name="ProductReference"/>

should be

<actinic:variable name="ProductID"/>

[TraceyHand]

Hi Tracey,

Thanks for your time

The code is:

<P><INPUT TYPE="IMAGE" SRC="<actinic:variable name="CartButtonImage"/>" NAME="<actinic:variable name="ProductReference"/>" /><p>

How did I *know* that was going to have <actinic:variable name="ProductReference"/> in it?

This was supposed to be all fixed (click to view thread)

And why are support not picking this up?

[TraceyHand]

You're using 8.5.2.0.0.0 HMVA

<actinic:variable name="ProductReference"/>

should be

<actinic:variable name="ProductID"/>

you beat me to it!

2 issues here though
a) why isn't Actinic itself updating these during upgrade? and
b) and perhaps more importantly, why is support not picking these things up? It was the first thing I thought of so it should be the first thing they think of too (end rant)

[NormanRouxel]

a) why isn't Actinic itself updating these during upgrade?

The code may have been corrupt pre upgrade and the upgrader couldn't handle that.

b) and perhaps more importantly, why is support not picking these things up?

They're not as clever as us

[Bruce]

Hi Richard,

First off my apologies for the issue having taken the time it did. Thanks to Tracey and Norman for a speedy and correct resolution. I have passed the comments on this thread to the support manager.

Would you have a copy of the v7 database that was upgraded to v8 as Development would like to check as to why the upgrade did not make the required changes. If you have a copy drop me a link to download and I will have it passed on.

Kind regards,

[Homecare]

Once again, sincere apologies for the delay!

Thank you Tracey and Norman!

The link that you posted Tracey worked a treat - it told me exactly where all of the references to this variable were. I did see you post when you were having this issue but obviously didn't change all of the variables over!

I haven't checked all of the products yet but it appears to of done the trick - I will do a final test tomorrow )

I do find it hard to believe that support didn't point me to this immediately but hey ho - hopefully it's the end of it now.

Bruce - I will get a link to you tomorrow morning