Demon Web Hosting & Paypal Pro

[NeilF]

Hi Everyone,

This is my first post as I have trawled through many post to get to where I am now but have drawn a blank.

I am running the latest version of Actinic.
I have signed up to Paypal Pro.
I am using Demon Web Hosting Professional.

Everything works with the site until you want to check out with paypal, it just hangs.

If you pay by credit card (via paypal), it works.

I have made the UK/GB change.

I have made the callbacks changes to both paypal files.

I have NOT been able to find the Paypal "Auto return" issue mentioned in some posts - can anyone clarify as the articles were quite old and I'm not sure if the issue is still current.

My understanding is this;

Demon does not allow websites hosted on the "Web Hosting" package to contact external sites and send outgoing messages (in my laymans terms). Therefore, Paypal can not work and Demon don't care.

Before I bin Demon Web Hosting, have I missed something? Should it work? Does anyone else have Actinic using Paypal Pro running on Demon Web Hosting???

If not, will the Demon Virtual Server package work? I have been told by Demon that the issue stopping Web Hosting working is not an issue for Virtual Server. Is this true?

If not, which ISP should I choose to host my store?

[NeilF]

Sorry, url.

[pinbrook]

do you have your own SSL cert installed?

PPP requires either your own SSL or Actinic shared SSL

when i type https://www.forest-uk.com/ into a browser i get a 404 error

[NeilF]

Hi, the SSL is shared. Click the checkout and you see the url.

Having read around, I had thought that PPP was OK with Shared SSL, it was simply that Demon had set up their server NOT to allow the website to make an outgoing connection i.e. send you to the Paypal website for payment processing rather than process it at Demon using paypal i.e. Credit Card payment via paypal which works.

If the issue is simply that I need my own SSL Cert., I will upgrade to the virtual server product.

Can you confirm?

[pinbrook]

To the best of my knowledge you can only use your own cert or actinic shared ssl for PPP - you may want to confirm this with Actinic

[NeilF]

The release notes for 8.5.2 (see link at top of forum) suggest that Actinic works with any shared SSL from 8.0.1 as long as the platform supports what Actinic/Paypal between them want to do.

It is my understanding that when the Paypal link is clicked in the checkout, the server attempts to call the paypal website and pass your browser over to it. Demon's Web Hosting platform has this form of web usage blocked and therefore it fails. This is not because of Shared SSL but because of the security setup of the demon server in not allowing the perl script to make an outgoing connection.

This seems to me to be a Demon web server issue rather than Actinic or Paypal which is why I posted it here instead of the PSP forum.

Have I missed something obivous?

[Bruce]

Hi Neil,

Have you managed to sort this as yet? I have not heard of this particular issue before so have run it past development to see if they can come up with a suggestion. I will keep you posted.

Kind regards,

[NeilF]

Hi,

No, I have not sorted this out yet. To be honest, I haven't tried. As nobody in the world is using Paypal Pro on Demon Web Hosting successfully, I am inclined to think that Demon's platform really is blocking the outgoing call to paypal and it can not work without Demon changing their platform (not likely).

Have you come up with anything?

Regards

Neil