Missing Properties Tab

[leehack]

Agreed...I've decided to stay put for now. Lee broke it!

Mine is fixed and problem was found, well on one site it was solved anyway, so i'm happy. GG at Actinic is a very nice man, a very very nice man.

I had a new site uploading yesterday so quick it was like a dream, i must have uploaded 60 times yesterday, it was easier to upload than look at the squashed preview. Sites with just one product at the start of the build are my dream from now on. First question on builds from now on is 'how many products?', if answer comes back more than 5, 'sorry Sir, we're fully booked.'

[TraceyHand]

Mine is fixed and problem was found, well on one site it was solved anyway, so i'm happy. GG at Actinic is a very nice man, a very very nice man.

Is that Mr Green? Indeedy, he's a helpful sort!

I had a new site uploading yesterday so quick it was like a dream, i must have uploaded 60 times yesterday, it was easier to upload than look at the squashed preview. Sites with just one product at the start of the build are my dream from now on. First question on builds from now on is 'how many products?', if answer comes back more than 5, 'sorry Sir, we're fully booked.'

ok...well speeding up uploading is a big bonus (as the dimwit who accidentally deleted her live site and had to do a complete upload the other day ) but, I dunno....

Maybe next week... LOL

[leehack]

Is that Mr Green? Indeedy, he's a helpful sort!

Yeah that's the fellow, i was feeling a little disappointed at about 8.30pm, thinking i wish i'd heard something and lo and behold an email popped into my inbox, explaining the problem and how to fix it. I was very impressed especially at that time, done and dusted in a total of 46 hours.

Funny thing support really, had i had to wait til mid morning next day, about 60 hours in total, i'd have felt it was a bit long. As it was cos he took the effort at that time of night, i came away very impressed.

[jont]

What version of the software are you running. We've made some changes in 8.5.2 to property handling, which could help with this, if you are not on this already.

The site is on v8.5.1

Otherwise, the way to get all your user-definable properties reporting for duty correctly

It is the actual layout tab that is missing not any UDV's

[jont]

Kinell Chris, you're kidding! Mr Cautious will probably be on 8.5 for the next 6 months, just to let 8.5.2 bed in.

Cheeky beggar. Oh... I am myself on v8.5.0 ... this error is on someone else's site who has the good sense to be away from v8.5.0

[jont]

Or maybe I'll just flounce and refuse to help him in the future

If you can't say anything to help then don't say anything at all.... I am fed up of regular posters who... oh I can't be bovvered ... please search the forum for regular drivel about posting / helping / being nice ... it has been said before

[leehack]

Cheeky beggar. Oh... I am myself on v8.5.0

Cheeky beggar? Correct beggar you mean!
Get out of your nuclear bunker you freak and upgrade.

[TraceyHand]

If you can't say anything to help then don't say anything at all....

you DO know who you're talking to, right?

[jont]

Possible Solution

The missing tabs are still missing so bit the bullet and phoned support.

One of the suggestions in what was causing any new sections or sub-sections to be missing the default layout tab was the "stylesheet being external"

[cdicken]

Hmm - I'm not sure I see how an external design can affect the presence of tabs, but maybe they know something I don't.

John - the issue is that for some reason Actinic does not think that it needs to show the custom variables for some sections. When Actinic thinks that there are no custom variables to display in the 'Layout' tab (or the 'Properties' tab or any other tabs that contain nothing but grids of variables) the tabs themselves will be hidden.

The way I fixed this in a site before is by re-setting all the content by doing a hierarchical file export, deleting and purging the entire content tree and then re-importing the content. This re-initialises the display of variables and should cause your tabs to re-surface.

Really, the long term solution is to upgrade, as we completely re-write the handling of custom variables in 8.5.2 to try and eliminate these kinds of problems.

[leehack]

Really, the long term solution is to upgrade, as we completely re-write the handling of custom variables in 8.5.2 to try and eliminate these kinds of problems.

You need to shout Chris, Mr Cautious is in his nuclear bunker in case his mobile phone starts a war. LOL @ Upgrade though, he will wait til 9.4 to make sure 8.5.2 has bedded in .

[jont]

Hmm - I'm not sure I see how an external design can affect the presence of tabs, but maybe they know something I don't.

I had to bite back on the reply when this was suggested by support

hierarchical file export, deleting and purging the entire content tree and then re-importing the content. This re-initialises the display of variables and should cause your tabs to re-surface

This was tried to no effect

Really, the long term solution is to upgrade, as we completely re-write the handling of custom variables in 8.5.2 to try and eliminate these kinds of problems.

It is not my site but will put the suggestion across

Thanks Chris

[jont]

You need to shout Chris, Mr Cautious is in his nuclear bunker in case his mobile phone starts a war. LOL @ Upgrade though, he will wait til 9.4 to make sure 8.5.2 has bedded in .

Mobile phone has not been switched on for 3 weeks ... you can thank me that Iran has not shot any missiles at us

I like my bunker thank you very much Mr Hackett. It is MiL proof so now't is going to prise me from my little secure haven.