Cookies/browser problem?

[Folk]

Can anyone advise on this email:

"I'm having difficulties with your web site. When I go to 'Add to shopping cart' it tells me 'This shopping application requires permission to use cookies on your machine, but this has been denied.' I don't understand this as it is the first time I have had this happen, I have even added your website to my list of recognized websites but to no avail. Please advise."

Thanks in advance!

[leehack]

Sounds like an IE6 issue to me which is known about but we've never really solved it, i believe it to be related to a security settings on their PC, but not enough investigation has gone on to get a definite. Tell them to try firefox or upgrading to IE7 as IE6 is a dying breed anyay, soon to become a minority use browser.

[RuralWeb]

related to a security settings on their PC

and having a privicy policy set correctly within actinic - loads of posts on the subject

[jont]

I had the same issue with IE7 so installed it again and job's a good 'un

[jont]

Tell them to try firefox

I have a note on all my sites saying "for maximum compatibility turn monitor off now"... once implemented it works on all sizes of monitors, PC & MAC and regardless of resolution and colour mode.

The above is available £10.00 per site.

[Duncan Rounding]

That's cheap Jonty - is that the new flat screen version or the older crt version.

[jont]

It works on both now, took some serious coding to ensure backward compatibility with CRTs but finally resolved.

[Folk]

Hi All,

Further to my original post on this, i had this email today...

Hi

I think that there must be something awry with your website. I cannot access the "basket" when using Firefox as a browser - I get the error message that "cookies" are used and they are being blocked. I checked my browser options and cookies were enabled and you5 website was not on the list of blocked sites.

I managed to place my order with IE6 - but just hate using it as it is so slow and unreliable. I have manged to use Firefox for ordering at numerous other internet optical sites so I guess the problem must be at your end??

regards

Prof. David Heeley

I there nothing we can do? I cant help but feel we may be losing business here.

Folk

[pinbrook]

Web|configure expiry periods

what have you got there? change it to 24 hours

[Mike Hughes]

What's the url?

Mike

[Folk]

Web|configure expiry periods

what have you got there? change it to 24 hours

It is now see if that makes a difference..

URL is:
www.binoculars-uk.co.uk

Thanks

[Folk]

Seems like it worked...

"Very odd - I tried again today out of curiosity (am using Firefox 3 installed on top of 2.0.0.15 or whatever) following your e-mail, and the website worked o.k. I was able to get an Opticron eyepiece into the basket, view the contents etc without any problems. Everything except go to the checkout (as I already have ordered the part). Nothing has changed on my machine - it might perhaps be something odd with security on our intranet here at work as they are always playing around with it."

Anyone know why it works?