Shuts Down After Inactivity

[saucysal]

Hello. Actinic is shutting-down or crashing (I don't know which as by the very nature of the problem nobody is a witness) if it is inactive for a while (about 30 minutes but I haven't timed it precisely). That is, if I leave the computer to do something else, eg have a lunch break, when I come back Actinic has closed. It must be doing this without an answer to the usually back up/snapshot prompt on closing.

I have been into Control Panel and turned off all power-saving features to no avail.

Has anybody else had this problem?

Is there a setting in Actinic or elsewhere that will sort it?

Sarah

[jont]

This is not a "feature" of Actinic and has to be something specific to your PC which is kicking in after 30 mins. Have yo tried the disabling the screen saver, antivirus scans etc? These kick in after a period of inactivity and may be causing the crash - which obviously they should not be causing.

I would have lunch in front on the PC ensuring nothing is touched and see what happens before it closes and that will hopefully provide some pointers as to what is causing the problem.

[completerookie]

always check the errorlogs in the control panel, the clues for your particular problem is probably there.

[Jan]

Multiuser will close down automatically after so long, I think that there is a setting in the user login dialog that allows you to set the time period for this.

Regards,

[saucysal]

Thank you, Jan, sorted

Thank you. I knew it had to be something in Actinic, as no other software on my computer was shutting down.

Would be good for this setting to be pointed out somewhere, as I certainly could not find it without your help.

Sarah

[Paul Bulpit]

Brilliant, guess what I was searching for today.

"Idle Timeout" I had seen but like some other Actinic phrases it isn't very intuitive and clicking [?] gives 'No help topic associated'.

The maximum setting is 1440 minutes (24 hours) so I will still have to re-set the program when I access my office from home over the week-end - I usually download orders before I leave home on Monday morning, when I get to work they are all on screen ready.......