Hi,
We seem to have an issue where occasionally customers will add a product to the basket, go through checkout (and pay), and then discover that they have ordered 2 of the product when they only wanted 1. This happens with different products, and seems to happen too often to be a mistake by the customer. I've tested it with the same products, and haven't been able to replicate the issue.
Has anyone else experienced this, or does anyone have any suggestions why this could be happening?
Thanks,
Peter
We seem to have an issue where occasionally customers will add a product to the basket, go through checkout (and pay), and then discover that they have ordered 2 of the product when they only wanted 1. This happens with different products, and seems to happen too often to be a mistake by the customer. I've tested it with the same products, and haven't been able to replicate the issue.
Has anyone else experienced this, or does anyone have any suggestions why this could be happening?
Thanks,
Peter
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