Customer adding to order

[Greenmind]

My apologies if this isn't in the right section, but I really wasn't sure.

I got a call from a customer who said they now wanted 25 of X, not the 23 they had ordered on the site. So I manually added them and took their payment details. However, in such circumstances I'd much rather they could just add to the order online, somehow avoiding paying the fixed shipping rate a second time. Is this possible in any way?

Thanks for any input.

[Duncan Rounding]

No this is not possible. They would have to place a new order and then you would have to cancel the oringinal one. You could however give them a coupon code to the value of the shipping perhaps.

[Greenmind]

Hi. Thanks for the reply. Well, the coupon code sounds fine, but I only have Catalog. Not to worry.