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    Updating and Retrieving Orders Error

    Hi,

    I seem to be able to 'refresh' my site and all seems to be working ok on the website but when I try to 'update' the website or 'retrieve orders' I get the following error message:

    Code:
    The web server returned an unknown response. 
    
    Possible Cause: 
    	You are attempting to download orders 
    		before uploading to the web site
    	Incorrect CGI-BIN URL in the web site details
    	Incorrect permissions on the CGI script on 
    		the server (UNIX servers only) 
    	Script corruption - Could be caused by: 
    		Binary ftp transfer during manual installation 
    		Incomplete transfer 
    		Garbled transfer 
    		etc. 
    	Old or bad version of Perl running on server 
    	Http server error 
    	Wrong Path to Perl specified in the 
    		web site details 
    	Unknown 
    Recommendation: 
    	Abort 
    Resolution: 
    	Check cgi-bin script permissions 
    	Compare cgi-bin script against local script to 
    		check for corruption 
    	Upgrade Perl on server (needs at least 5.002) 
    	Run the Web | Configure Web Site Details command to verify your setup 
    	Re-install the web site 
    	Review server response for hints 
    
    The response was:
    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"><html><head><title>Home</title><Actinic:BASEHREF VALUE="http://www.clickon-test.co.uk/" FORCED=1 /><meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" /><meta http-equiv="MSThemeCompatible" content="yes" /><link href="acatalog/actinic.css" rel="stylesheet" type="text/css" /><link href="acatalog/stylesheet.css" rel="stylesheet" type="text/css" /><style type="text/css">
    /* Here are some styles to override the default styles that are in the Actinic StyleSheet layout */
    p, table, td, th {
    line-height: 150%;
    }
    </style><script language="javascript" type="text/javascript" src="acatalog/actiniccore.js"></script><script language="javascript" type="text/javascript" src="acatalog/actinicextras.js"></script><Actinic:COOKIECHECK /><script language="javascript" type="text/javascript">
    <!-- 
    saveReferrer();
    // -->
    </script></head><body onLoad="PreloadImages('acatalog/button_back_highlight.gif','acatalog/button_checkout_highlight.gif','acatalog/button_contact_highlight.gif','acatalog/button_entershop_highlight.gif','acatalog/button_home_highlight.gif','acatalog/button_login_highlight.gif','acatalog/button_search_highlight.gif','acatalog/button_sitemap_highlight.gif','acatalog/button_storetop_highlight.gif','acatalog/button_terms_highlight.gif','acatalog/button_up_highlight.gif','acatalog/button_viewcart_highlight.gif');"><div id="header"><div id="logo"><a onMouseOver="window.status='Home';return true" onMouseOut="window.status='';return true" href="http://www.clickon-test.co.uk/index.html"><img src="acatalog/blank.gif" width="255" height="64" alt="Click here to return to the Home page" /></a>      </div> 		</div></div><div id="container">	<div class="page_body" align="center"><div class="page_body_content"><div class="page_body_content_left_column"><p class="text_heading_left_column">Main Pages</p><div class="solid_line_blue"><img src="acatalog/theme_shim.gif" height="1" width="1" alt=" " /></div><ul class="products"><li><a style="color:#665946;" href="acatalog/../index.html" class="product_section"><span style='font-size: 12px;'>Home</span></a></li></ul><div class="dotted_line_blue"><img src="acatalog/theme_shim.gif" height="1" width="1" alt=" " /></div><ul class="products"><li><a style="color:#665946;" href="acatalog/Contact_Us.html" class="product_section"><span style='font-size: 12px;'>Contact Us</span></a></li></ul><div class="solid_line_blue"><img src="acatalog/theme_shim.gif" height="1" width="1" alt=" " /></div><span style='color: #808000;'><p class="text_heading_left_column">Product Sections</p><div class="solid_line_blue"><img src="acatalog/theme_shim.gif" height="1" width="1" alt=" " /></div><ul class="products"><li><span style='color: #333300;'><a style="color:#665946;" href="acatalog/Oak_Tubs.html" class="product_section"><span style='font-size: 12px;'>Oak Tubs</span></a>	</span></li></ul><div class="solid_line_blue"><img src="acatalog/theme_shim.gif" height="1" width="1" alt=" " /></div></span><br /><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td valign="top" width="8%" bgcolor="#665946" /></td><td bgcolor="#665946" width="84%" height="20" align="center" /><span class="boxheading">Shopping Basket</span></td><td valign="top" width="8%" align="right" bgcolor="#665946" /></td></tr><tr><td colspan="3" class="thinborder2"><div align="center"> Items:<script language="javascript" type="text/javascript">
    <!--
    document.write(getCartItem(3));
    // -->
    </script><br /> Value:<script language="javascript" type="text/javascript">
    <!--
    document.write(getCartItem(1));
    // -->
    </script></div><div align="center"><a href="http://www.clickon-test.co.uk/cgi-bin/ca000002.pl?ACTION=SHOWCART"><span class="actxxsmall">View Basket</span></a></div></td></tr></table><div style="padding-top:5px;margin-top:15px;border:1px solid #665946;text-align:center;"><span style="color:#665946;">Secrure payments via<br></span><table border="0" cellpadding="0" cellspacing="0" align="center"><tr><td align="center"></td></tr><tr><td align="center"><a href="#" onClick="javascript:window.open('https://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/cps/popup/OLCWhatIsPayPal-outside','olcwhatispaypal','toolbar=no, location=no, directories=no, status=no, menubar=no, scrollbars=yes, resizable=yes, width=400, height=350');"><img  src="https://www.paypal.com/en_GB/i/bnr/vertical_solution_PP.gif" border="0" alt="Solution Graphics"></a></td></tr></table></div></div><div class="page_body_content_right_column"><Actinic:NOWSERVING/><Actinic:CURRACCOUNT/><Actinic:LOGOUT_SIMPLE/><div align="center"><p></p></div><table border="0" cellpadding="5" cellspacing="0" width="100%"><tr><td valign="top"> <h1>Welcome To OakTubs.com</h1><p><span style='font-size: 12px;'><br />Half oak barrel planters for your patio, around the garden, or for your water feature!<br /><br />These oak tubs are delivered to your door saving your car, your time, and handling!<br /><br />Ideal for floral displays, herbs & other culinary plants, or to restrict plant spread. PERHAPS use one for growing carrots and one for radishes or whatever!....so easy to pick.</span></p></td></tr><tr><td valign="top"> <h1>Barrel Tips</h1><p><span style='font-size: 12px;'><br />If you are going to plant the barrels up, drill one or two holes in the side of the barrel low down rather than in the bottom and this will give you a reservoir of water that will not only 'feed' the wood to keep the bands tight but will also help to keep the soil moist in dry spells or if it is not watered for a while.<br /><br />Drill a couple of holes in each of the top rings and use black roundhead screws to prevent the bands from dropping should the barrel be allowed to dry out at any time.</span></p></td></tr><tr><td valign="top"> <h1>Please Note:</h1><p><span style='font-size: 12px;'><br />None of our tubs are fabricated planters like some advertised. They are all cut from genuine original barrels.<br /><br /></span></p></td></tr></table><div align="center"><p></p></div></div></div></div><div class="page_footer" align="center"><div class="page_footer_content"><div class="dotted_line_blue"><img src="acatalog/theme_shim.gif" height="1" width="1" alt=" " /></div><p class="text_footer"><span class="text_menu_no_space">Copyright © 2008 OakTubs.com</span>&nbsp;  <a href="acatalog/Contact_Us.html" class="link_footer">Contact Us</a> | <a href="acatalog/info.html" class="link_footer">Terms & Conds</a></p></div></div></div></body></html
    
    
    Command: version 	Filename:
    Can anybody please point me in the right direction please as i've been looking at this for 2 days now and am getting no where.

    Many thanks

    Kind regards

    Jason

    #2
    Please use code tags when inserting code, your post is touching France.

    Comment


      #3
      Sorry - changed it

      Comment


        #4
        Can you run the 'test' in WEB | NETWORK SETUP and report back what it says first please?

        Comment


          #5
          Hi,

          Test returns the following:

          'The check script sent an invalid response (6668, DOCTYPE .....'

          Regards

          Jason

          Comment


            #6
            and then after clicking <OK>:

            Code:
            The test script failed to execute on the web server.  The error could be caused by several things.  Check the path to the Perl shell, the CGI script extension, the path to CGI-BIN, and the CGI-BIN URL.  This error could also occur if your web site is out of disk space or your web server is not configured to accept POSTs to CGI scripts.

            Comment


              #7
              Who is your host, have you checked the settings you are using against the correct ones in the forum (if they are here). If no success in that area, provide your network settings with passwords removed, click on export and then copy paste.

              Comment


                #8
                Network settings are as follows:

                Code:
                HTTPPROXYMODE	0
                HTTPPROXYADDRESS	
                HTTPPROXYPORT	80
                HTTPPROXYUSER	
                HTTPPROXYPASSWORD	
                FTPPROXYMODE	0
                FTPPROXYADDRESS	
                FTPPROXYPORT	21
                FTPPROXYUSER	
                FTPPROXYPASSWORD	
                SCRIPTID	2
                SCRIPTEXT	.pl
                SMTPHOST	mail.clickon-test.co.uk
                WEBSITEURL	http://www.clickon-test.co.uk/
                IGNOREPASSIVEERRORS	true
                USERELATIVECGIURLS	false
                PATHTOPERL	/usr/local/bin/perl
                USEENHANCEFTP	true
                FTPCLIENTTIMEOUT	15000
                FTPRETRYDELAY	3000
                FTPSILENT	false
                FTPMAXRETRIES	3
                FTPCONNECTTIMEOUT	25000
                SMTPAUTHREQUIRED	true
                SMTPUSERNAME	test+clickon-test.co.uk
                SMTPPASSWORD	********
                CATALOGURL	http://www.clickon-test.co.uk/acatalog/
                CGIBINURL	http://www.clickon-test.co.uk/cgi-bin/
                PATHFROMCGITOCATALOG	../acatalog/
                CODEBASE	../
                FTPHOST	ftp.clickon-test.co.uk
                FTPUSERNAME	clickont
                FTPPASSWORD	********
                PATHTOCGIBIN	/public_html/cgi-bin/
                USEPASSIVEFTP	false
                FTPPATHFROMCGITOCATALOG	/public_html/acatalog/
                (This is the first time I've ever used Actinic so please be patient with me)

                Regards

                Jason

                Comment


                  #9
                  Try '/usr/bin/perl' for path to Perl, that is the norm.

                  Comment


                    #10
                    Hi,

                    That's what I had originally but checked with my host and they said it was /usr/local/bin/perl - I have tried with both and get the same error?

                    Regards

                    Jason

                    Comment


                      #11
                      Could it be a firewall problem do you think?

                      Comment


                        #12
                        Codebase is normally ./ also, whose the host?

                        Comment


                          #13
                          Ok, tried changing Codebase to ./ and path to perl as /usr/bin/perl but still get same problem.

                          Host is EUKHost

                          Comment


                            #14
                            Not sure if it helps but when I update it gets to 'Purging files ...' and then I get the error message 'The web server returned an unkown response: ...'. Click <OK> and it carries on and all options are ticked.

                            Comment


                              #15
                              Until you get a pass on the netwrok test i would not do anything else, this is the very first thing you want to get right.

                              Comment

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