Checkout Broken after upgrade to v9
http://www.musthave.co.uk
Hi
Our Checkout is VERY broken, at checkout you get an Error 404.
We upgraded to Version 9 yesterday and refreshed the site. During the initial refresh we, as expected, lost the ability to buy on the website for about an hour or so. However as soon as the upload began of the .html files, orders were made without a problem.
When the upload had finished we downloaded the orders, we had a few orders that were stuck, but the rest came down fine and we were happy that all had worked. I then clicked download again and another came down, so as far as I was aware the site was functioning properly after the site upload had completed.
About 30 minutes later - disaster. We happened to check the site and we found the Error 404 message when trying to check out. As far as I am aware nothing changed from our end to cause this.
I have refreshed the site. I have purged and refreshed the site. Nothing.
We do have secure SSL pages which should come into play at the point it fails. Could this be a possible cause? I noticed the following post: http://community.actinic.com/showthr...oto=nextnewest
and wondered if we have a similarly related problem.
Our server people gave us the following :
______________________________________________________________
As per conversation, when I attempt to check out, the error logs give the following:
[Wed Apr 16 19:26:31 2008] [error] [client 212.100.225.55] File does not exist: /var/www/vhosts/musthave.co.uk/httpdocs/acatalog/IMAGES\\common\\ny_background.gif, referer: http://www.musthave.co.uk/cgi-bin/cm024656.pl
Notice the path not only doesnt exist, but windows style "\\" are used instead of linux style "/"
The error that gets displayed in the browser is a 404 for this url:
http://www.musthave.co.uk/cgi-bin/&S...ource%252ehtml
So I think either the application has wrong paths set, or its using the incorrect paths to generate the pages, which means each page becomes in accessible.
______________________________________________________________
We are totally at a loss and any possible solutions or ideas about what may gone wrong would be much appreciated.
Kindest regards,
Amy
Hi
Our Checkout is VERY broken, at checkout you get an Error 404.
We upgraded to Version 9 yesterday and refreshed the site. During the initial refresh we, as expected, lost the ability to buy on the website for about an hour or so. However as soon as the upload began of the .html files, orders were made without a problem.
When the upload had finished we downloaded the orders, we had a few orders that were stuck, but the rest came down fine and we were happy that all had worked. I then clicked download again and another came down, so as far as I was aware the site was functioning properly after the site upload had completed.
About 30 minutes later - disaster. We happened to check the site and we found the Error 404 message when trying to check out. As far as I am aware nothing changed from our end to cause this.
I have refreshed the site. I have purged and refreshed the site. Nothing.
We do have secure SSL pages which should come into play at the point it fails. Could this be a possible cause? I noticed the following post: http://community.actinic.com/showthr...oto=nextnewest
and wondered if we have a similarly related problem.
Our server people gave us the following :
______________________________________________________________
As per conversation, when I attempt to check out, the error logs give the following:
[Wed Apr 16 19:26:31 2008] [error] [client 212.100.225.55] File does not exist: /var/www/vhosts/musthave.co.uk/httpdocs/acatalog/IMAGES\\common\\ny_background.gif, referer: http://www.musthave.co.uk/cgi-bin/cm024656.pl
Notice the path not only doesnt exist, but windows style "\\" are used instead of linux style "/"
The error that gets displayed in the browser is a 404 for this url:
http://www.musthave.co.uk/cgi-bin/&S...ource%252ehtml
So I think either the application has wrong paths set, or its using the incorrect paths to generate the pages, which means each page becomes in accessible.
______________________________________________________________
We are totally at a loss and any possible solutions or ideas about what may gone wrong would be much appreciated.
Kindest regards,
Amy
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