Data Entry Report Incorrect Calculations

[TraceyHand]

I think Roy Hudd has the global rights to these promotions.. I buy anything endorsed by him

absolutely
Him and Carole Vorderman

*shudders at that crossbreed*

[jont]

I have started eating economy mince meat at Farm Foods now Carole (only 25p per 5kg bag) is doing the adverts.

[Darren B]

OK back on topic

Actinics response, it will be fixed in a later release, im so glad im all paid up on my dues

So if you need it i guess you have to ask them for a fixed report

D

[Darren B]

OK i know im banging on about this.

someone has kindly corrected the report for me and also customised it for a particular site.

Now i am not prepared to take advantage of this persons help but i need a working report for other sites, exactly as the ones in v8

Question - Am i wrong to expect Actinic to correct the report, keeping in mind that this report is incorrect in every V9 installation. I would have expected them to have a corrected copy available to those that require it.

D

[Duncan Rounding]

I would expect a corrected report to be available from Actinic and then also to be included in the next update.

[TraceyHand]

I would expect a corrected report to be available from Actinic and then also to be included in the next update.

agreed.
It's not really enough just to say 'we'll fix it in the next maintenance release'
There should be a 'fixed' report available from Actinic too.
It's no different to being given a 'workaround' until the fix is done.

[Darren B]

Thanks, i was just a bit concerned i was ermm expecting to much, i have been told to get another ecommerce package in the past because i was unhappy

[cdicken]

Our reports guru has been on holiday for the last week, but we'll be getting a fixed report version sorted out this week and I'll copy it here.

[Darren B]

Thanks Chris, i can accept these things happen, we all need a holiday however supports response is what i would call disappointing.

I was promised a call back that i never got. Eventually i got an email saying i understand you have got it fixed by xxxxx and we will fix it in a later issue.

Sorry Chris but i do not find this much help, i am always being told that the support is excellant, by your boss and others i add, but perhaps had i been told what you have told me and maybe a promise that they would email the correct report as soon as it had been done i might have been happier than at the moment, would this not have been a better answer.

D

[Ginnys Attic]

I'm fairly sure we pay for support so i assume everyone else here does also and therefore as a paid for service i would assume that A: It's not our (the customers) problem if a member of Actinic staff is on holiday and we should receive the paid for support regardless and B: We are entitled to expect that the sold service (support), would at least call back as promissed and in a timely manor with a fix for any faults with the Actinic software. If this is not the case surely we should all be entitled to a suitable refund on the paid for service which we are in turn is not receiving surely?

If i send a customer some goods and they arrive damaged we have to replace them without delay (it's known as customer care i believe). I can't tell them i'll call them back and not bother to either call them or send the replacement goods.

I had an issue a long long long time ago and never actually got the call back promissed from support and actually solved the issue from posts i found in this forum which is great but not what i paid for!!

[leehack]

Darren if your report is fixed, why not make it available if people need it?

[Darren B]

Lee my report is not suitable for others, as i was having it corrected i also had it customised, i could not wait for actinic in the end, and the v8 reports can not be used, but i still need the standard report for my other sites which is what im waiting for.

If your customer only buys one item then the report is correct, its the problem with the sums in the report some may never notice.

I would happily post a report if i had one

I must say though i had forgotten the forum was actinic support

D

[gabrielcrowe]

Him and Carole Vorderman

*shudders at that crossbreed*

The Hudderman?

omg.

[TraceyHand]

The Hudderman?

omg.

come on, Gabe....'shop us an e-fit

[Jan]

Sorry Chris but i do not find this much help

It's all my fault I think.

After you contacted Mole End, I fixed your report and the standard Actinic one, then I let Actinic know so that they wouldn't have to spend time investigating it etc when I had a fix ready for testing. Had I not done that then support would probably have fixed it instead - they have report experts in that department as well as me in development, nothing in Actinic stops because I take time off :-). I wasn't aware at the time that you also needed a standard fixed one as well or else I would have also sent this to you (I have now).

I'm not going to make the fixed report generally available because so far, only Darren and I have tested it, it needs to go through Actinic's QA procedure and be officially released by Actinic.

It seems to me that I have tried to help here but as is my way have caused more trouble that help. I'm sorry about that Darren.

Regards,