Offline Orders- several problems

[Fairyglass]

Hi- I've searched but not found anything that matches, so here goes...
When inputting an offline order in V9.01, I have the following issues:

1. I can't change the country selection - instead of a box or drop down list, I have a long uneditable list of all the countries I ship to.

2. Class of service- instead of a box or drop down list, I have a long uneditable list of all the postal services I use. I can however input/change a shipping cost.

3. Payment method- instead of a box or drop down list, I have a long uneditable list of all the payment options I offer. I've checked for the MOTO bug that was mentioned earlier in the forum but it does not apply to me.

4. Credit card start date- this stops at 2006- there is no 2007 or 2008.

I've tried reverting to factory settings, but I get an error message "Factory settings for the selected variable contains invalid details and it can not be restored"

All suggestions welcome...

[Fairyglass]

Here's a screenshot in case I didn't make myself clear on the last post. I should also mention that it seems to be working fine on my other sites, so it's obviously a setting I've missed or played around with- sorry!

[TraceyHand]

Ben, did you have an earlier version (or a BETA) of V9 installed?
these problems look similar to some that were in the beta.

If you did, I think you may be advised to fully uninstall and reinstall 9.0.1 from the current website download version (IDWA)

If that's the only version you've ever had installed, then I'm not sure why you're getting the problem (sorry, I know that part is unhelpful)

[Fairyglass]

Hi Tracey,
I did upgrade from V9.0.0- if that's the only way forward then it might have to be done , but with 4 sites running (the other three are fine) I'm kinda hoping there may be another way...
Thanks for the quick reply btw

[Darren B]

I had these problems with the alpha and beta versions, an uninstal and reinstall was needed before i used the release version

D

[TraceyHand]

did all 4 sites start on 9.0.0 and upgrade to 9.0.1?

tbh, I think it'll be the only way to fix it but perhaps someone will have a simpler solution

(I know how you feel, btw.. I loathe the uninstall/reinstall procedure myself!)

[Fairyglass]

bugger ....

[Darren B]

Not quite what i would have said but along the same lines

[cdicken]

I suggest you go to one of your sites where the 'New Order' form is working fine, and go to 'Design | Export Specific Design Elements'. You can then create a mini snapshot just containing all the layouts in layout groups that begin with the word 'MOTO'.

If you then import this mini design snapshot into your faulty site, it should replace all your faulty layouts with working ones.

[Fairyglass]

BINGO!!!!
One happy bunny here tonight- thanks Chris

[MikeBooker]

One confused bunny here!

Client has Business Plus 9.0.2 (upgraded from v7) and the card start date as mentioned above only goes to 2006.

So I set up a fresh new site, with no upgrade, looked at the new order form and that too says 2006. But it gets worse - when I open the layout for the drop date to amend it it's
a) Hard coded - this means it will need updating every year!
b) has silly values in it:
<select name="PAYMENTSTARTYEAR" size="1">
<option value="2007">2001</option>
<option value="2008">2002</option>
<option value="2009">2003</option>
<option value="2010">2004</option>
<option value="2011">2005</option>
<option value="2012">2006</option>
</select>
To keep the customer working these have been changed to both the right values and additional years.

Hopefully someone will reassure me that these dates (and the card end dates) will be auto-generated from the current year in a release yet to come. Or am I missing something - like the right layout!?

[TraceyG]

Hi Mike,

This has been fixed for 9.0.3 so that the years will not be hard-coded. However, if you want to change it now you can do the following:

- go to the 'Design' menu and select 'Library'
- on the 'Layouts' tab expand the 'MOTO Fields' group
- double-click on the 'MOTO Payment Start Date' layout to edit it
- replace the following (around lines 23-30):

<select name="PAYMENTSTARTYEAR" size="1">
	<option value="2007">2001</option>
	<option value="2008">2002</option>
	<option value="2009">2003</option>
	<option value="2010">2004</option>
	<option value="2011">2005</option>
	<option value="2012">2006</option>      
</select>

with

<select name="PAYMENTSTARTYEAR" size="1">
<script language="javascript" type="text/javascript">
    var date = new Date();
    var year = date.getYear();
    for (var i=10; i>=0; i--)
     {
     document.write("<option value=\"" + (year - i) + "\">" + (year - i) + "</option>");
     }  
   </script> 
  </select>

- click 'OK'
- you can do the same with the 'MOTO Payment Expiry Date' layout by replacing:

<select name="PAYMENTEXPYEAR" size="1"><Actinic:Variable Name="PaymentExpYears"/>
	<option value="2007">2007</option>
	<option value="2008">2008</option>
	<option value="2009">2009</option>
	<option value="2010">2010</option>
	<option value="2011">2011</option>
	<option value="2012">2012</option>
</select>

with:

<select name="PAYMENTEXYEAR" size="1"><actinic:variable name="PaymentExpYears" />
<script language="javascript" type="text/javascript">
var date = new Date();
var year = date.getYear();
for (var i=-1;i<=10;i++)
   {
   document.write("<option value=\"" + (year + i) + "\">" + (year + i) + "</option>");
   }  
</script>  
</select>

The above code gives the years up to 10 years before or after the current year. To change this just change the 'var i=10' value

[Paul Cooper]

I also have this problem with the start year ending at 2006. I only have Business V9.02IFZA which I understand does not allow you to modify the MOTO form which probably explains why I cannot see a MOTO field in the layout tab or am I missing something? Any suggestions or do I have to wait for V9.03?

Many thanks

Paul
http://www.technobots.co.uk

[Darren B]

Design | library from the top menu bar, then find the layout files

its in 9.0.1 idwa

[Paul Cooper]

Thanks for the reply Darren, I take it I am looking for the layout called 'MOTO'? The layout list goes from 'Month List' to 'Navigation Bars' with no 'MOTO' inbetween.