Google Analytics Loss of e-commerce data

[Darren B]

Dont go looking, i was meaning a hot topic about paypal, nothing that will resolve this.

I would be interested to know if support spot anything

[Richardpixel]

Aaaahhh.. that hot potato!

Will do. Fingers crossed they do actually find something.

[animal dreams]

GA code has changed slightly

I have just added GA to my 9.0.4 test site and Google would not even recognise the code was loaded. I checked the inbuilt code against the analytics instruction and there are subtle changes. Included these in layout and everything sprung in action.

<actinic:block if="%3cactinic%3avariable%20name%3d%22IsGoogleAnalyticsEnabled%22%20%2f%3e%20%3d%3d%20true" >
<!-- latest GA script 29/05/09 -->
<script type="text/javascript">
	var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");
	document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));
</script>
<script type="text/javascript">
	try {var pageTracker = _gat._getTracker("<actinic:variable name="GoogleAnalyticsNumber" />");
	pageTracker._trackPageview(<actinic:block if="%3cactinic%3avariable%20name%3d%22PageType%22%20%2f%3e%20%3d%3d%20%22Checkout%20Page%200%22" >"/Order00.html"</actinic:block><actinic:block if="%3cactinic%3avariable%20name%3d%22PageType%22%20%2f%3e%20%3d%3d%20%22Checkout%20Page%201%22" >"/Order01.html"</actinic:block><actinic:block if="%3cactinic%3avariable%20name%3d%22PageType%22%20%2f%3e%20%3d%3d%20%22Checkout%20Page%202%22" >"/Order02.html"</actinic:block><actinic:block if="%3cactinic%3avariable%20name%3d%22PageType%22%20%2f%3e%20%3d%3d%20%22Receipt%22">"/receipt.html"</actinic:block>);
	}
	catch(err) {}
</script>
</actinic:block>

Also included a few extra tracking points for checkout funnel visibility.

Now waiting to see if data for my test transactions are recorded.

[Richardpixel]

I have personally not added GA code into my 9.0.3 site in question. I'm just using the built-in Actinic code.

[animal dreams]

Richard,
I also used inbuilt Actinic code at first, but then updated with latest from Google website as above which has got me started. We'll see what tomorrow brings.

[Richardpixel]

Darren: Are you using the built-in Actinic stuff or code directly from GA?

[Darren B]

Im using the inbuilt one, i have also tried the code from the analytics page but no luck either.

Now having removed the extra adwords tacking code, my goal is now working. So fingers crossed all is sorted.

[Richardpixel]

Great that yours is working.

I was also hoping to use the built-in code. Makes it easier to manage for future releases, but why doesn't it work for me :-(

[kate-nutri]

GA E-commerce not collecting data

Glad to see I am not the only one with this problem.

We are running Actinic v.9.0.4 and use our own template and Actinic built in GA code. We have added a line of GA code as suggested in another post just before the INNERLAYOUT

<actinic:variable name="GoogleAnalyticsMarkup" value="Google Analytics Variable Setup" />

The rest of GA code is untouched. We followed the instructions provided in the help file and called the support to confirm we are doing everything we should. Yet we haven't received any data through to e-commerce tracking.

It's not a feature if it doesn't work - why is it advertised and shown in help file?? Can someone responsible please give some clear directions on how to set up Actinic to send e-commerce data to GA.

thank you

[Duncan Rounding]

I recently set this up for a client and data is coming through OK. The only mod made was to place the standard page tracking layout at the bottom of the catalog pages but at the top of the receipt page and to only include the variable layout at the top of the receipt page as well. If you have a custom cart layout then make sure you have the other layout for the product details also in there.

If you have customised layouts then load Actinic on another pc and compare your custom layouts with the default store theme layouts.

[Donna Kempster]

O.K. - this is what I have:

ttp://www.itmustbegreen.co.uk/cgi-bin/ca000001.pl

Can anyone confirm whether you need the full http(s)://etc or whether as in Rich's post it's just from the /cgi-bin/etc

I have done what Rich suggested and binned our old account and am starting again and this is the final bit I need clarified!

Thanks D