Can't Print A Thing? Help!!

[Kultya]

Hi Folks

Every time I try to print an invoice or packing list I get the following:

Error in File C:\Program Files\Actinic v8\Invoices.rpt:
Request cancelled by the user.

Obviously I haven't cancelled anything so what's that all about?

Not sure if it's related but I'm unable to make a backup at the moment too, just get a fatal error!

Cheers in advance!

Malc

[Darren B]

the last printer you used is probably not online or you are not connected to it, have you changed printers recently?

D

[Kultya]

Nope, just moved offices but kept the same printer and it worked fine Wed and Thursday, just not today!

Stumped me! But then that's not difficult

[TraceyG]

Hi,

Can you try the following:

- close Actinic
- click the 'Start' button and select 'Run'
- type 'regedit' in the 'Open' field and click 'OK'
- this will open the 'Registry Editor' (please be careful in here as you could mess up your computer if you delete the wrong thing)
- expand the following branch: HKEY_CURRENT_USER\Software\Actinic\Catalog8\Sites\<Site Name>\
- highlight the 'Printer Settings' folder and delete it
- close the registry editor and open Actinic and see if you can print any reports