Orders not going to completed tab

[Bun]

We've got a problem. After an order has been downloaded, been marked as shipped, been paid for and an invoice printed.....it's not flipping over to the 'orders completed' tab

I think we're going through all the steps needed...it certainly worked this way in V8. Is there a different process in V9?

Thank for you help

[Jan]

Are you using One Click Completion to complete the order, if you do that, the order will move when you next changed tabs but not until then. If you are not using One click completion then what percentage shipped is shown on the order line?

Regards,

[Paul Cooper]

We have that problem where an orders line item has been modified so even though all items have been shipped, the % Shipped value (in the progress & payments tab) does not equal 100%. Check if the % Shipped = 100%. I have even unshipped items so the % shipped value = 100%.

[Jan]

Quickest way to clear them when they get into that state (and I really wish I could work out how they get into that state - I've tried all sorts of ways to reproduce it but never managed to) is to right click on the order and export it (if you don't have that option you have to export you need to enable exporting in business settings / order processing)

Regards,

[Bun]

Are you using One Click Completion to complete the order, if you do that, the order will move when you next changed tabs but not until then. If you are not using One click completion then what percentage shipped is shown on the order line?

Regards,

We are not using 'One Click Completion' but have been using the exact same process we did in V8. The item shipped column is showing 0% even though we've marked up allthe lines as being shipped

I can't work it out

[Bun]

Quickest way to clear them when they get into that state (and I really wish I could work out how they get into that state - I've tried all sorts of ways to reproduce it but never managed to) is to right click on the order and export it (if you don't have that option you have to export you need to enable exporting in business settings / order processing)

Regards,

Well, this has worked but I'm not to keen on doing this all the time