Actinic V9

[Novicebuild]

So far, I think I wish I hadn't bothered with the upgrade from V8. I really hope that in the next few weeks I change this opinion but so far, no so good. Plus Actinic Support not what it used to be.

[jont]

v9.0.3 is set to re-establish the balance.

[cdicken]

Hi Rachel

I'm sorry you've had a bad experience with your upgrade. Was it a problem upgrading your design from v8 to v9, or was it related to a different area? Upgrade issues can be tricky. If you post details, I can then respond and then this post will hopefully be useful for other people. As it stands, this thread is a bit unconstructive.

As Jont says, 9.0.3 contains a very large number of fixes and also deals with some of the performance issues that some customers experience with large sites. We're just putting the last few fixes into that and starting the internal testing, so that's a couple of weeks away. If your issue is to do with multi-user then there is a new build of 9.0.2 just released to address this.

This forum is for supporting problems with the software - and we'd love to try and help you with yours.

[Novicebuild]

Sorry if my post was "a bit unconstructive" but I had an order that I needed to complete but crashed the system each time I tried to open it. I had been on hold for 15 minutes and really am no futher on.

Here are a few of the issues that I have had so far (am 1 week in to V9)

'Syntax error in update statement" pops up when attempting to download orders unless 'Auto delete PSP Pending orders' unticked

Problems clearing back orders from desktop even when completed (unless reexport to files - if printed returns to pending again and will not clear)

Order that marked upshipped to return to pending will not clear when marked shipped again (unless reexport to files - if printed returns to pending again and will not clear)

Issues with offline orders,1 randomly increasing quantities plus 1 that I am currently unable to open as crashes the system with error message requesting dmp file to be sent plus snapshot to Actinic.

[pinbrook]

Issues with offline orders,1 randomly increasing quantities plus 1 that I am currently unable to open as crashes the system with error message requesting dmp file to be sent plus snapshot to Actinic.
Reply With Quote

first thing to do is this. this will tell actinic exactly where the problem lies.

My hunch is that your database is corrupt rather than a software issue.

[RuralWeb]

error message requesting dmp file to be sent plus snapshot to Actinic

The software is telling you what to do next - have you done this

[cdicken]

Hi Rachel

Thanks for taking the time to describe your issues. Unfortunately issues like this are difficult to diagnose on the forum as we would really need to see your database. Did you manage to get through to support in the end? They will have asked you for a 'snapshot' which they can look at to diagnose and fix the issues you are having.

I know at least one of the ones you mention in your list is definitely fixed in 9.0.3. Your other issues might be manifestations of other problems that have been fixed as well. 9.0.3 is a couple of weeks away from beta, but I'll get onto the development team now and make sure that your other issues will be addressed.

[Novicebuild]

Hi Rachel

Thanks for taking the time to describe your issues. Unfortunately issues like this are difficult to diagnose on the forum as we would really need to see your database. Did you manage to get through to support in the end? They will have asked you for a 'snapshot' which they can look at to diagnose and fix the issues you are having.

I know at least one of the ones you mention in your list is definitely fixed in 9.0.3. Your other issues might be manifestations of other problems that have been fixed as well. 9.0.3 is a couple of weeks away from beta, but I'll get onto the development team now and make sure that your other issues will be addressed.

Got through finally and have sent snapshot and dmp file

[djferros]

error message requesting dmp file to be sent plus snapshot to Actinic

The software is telling you what to do next - have you done this

my 9.0.2 crashes randomly when going through orders. Got the same message and sent it to Actinic. They said they couldn't replicate the problem, so it looks like i'm on my own. Upgraded from v7.

[Jan]

my 9.0.2 crashes randomly when going through orders. Got the same message and sent it to Actinic. They said they couldn't replicate the problem, so it looks like i'm on my own. Upgraded from v7.

Are you using multiuser? If so it could be a synch server problem, that would explain why you are getting the problem and Actinic isn't.

Regards,

[djferros]

Are you using multiuser? If so it could be a synch server problem, that would explain why you are getting the problem and Actinic isn't.

thanks for the reply.

I'm using Business Plus 9.0.2 (i'm not using 2 machines if that's what you mean by multiuser) Although, i still have a couple of sites still running on my V7 until this issue can be fixed but that's on this same computer.
________
Babi mac

[Novicebuild]

Got through finally and have sent snapshot and dmp file

Got bored waiting, deleted offending order and managed to contact the customer and process a new order. Poor form having to contact customers though because you cant access their order.