County / state in checkout being lost

[lefty]

I notice this in V7 as well - if you go back and forth between screens in the checkout it loses the content of the country / state field on the address screen and you have to retype it (which a lot of people don't!)

Is there any way to get this to work?

[TraceyG]

Hi,

The following workaround should retain the County/state field if the page is refreshed, however, we cannot guarantee that there will not be side effects elsewhere so use it at your own risk.

- edit ActinicPXML.pm in your site folder using a text editor such as notepad
- search for...

$sReplace = ACTINIC::GetCountryName($::g_LocationInfo{INVOICE_REGION_CODE});

- immediately after the above insert...

if (!$sReplace)
   {
   $sReplace = $::g_BillContact{'ADDRESS4'};
   }

- then search for...

$sReplace = ACTINIC::GetCountryName($::g_LocationInfo{DELIVERY_REGION_CODE});

- immediately after the above insert...

if (!$sReplace)
   {
   $sReplace = $::g_ShipContact{'ADDRESS4'};
}

- save and close the file
- upload your site.

Actinic is not able to provide any detailed support for script changes made. If you find that there is a problem, an original copy of the script can be found within the 'Original' folder in your installation. Copy this into your site folder.

[Novicebuild]

Hi,

The following workaround should retain the County/state field if the page is refreshed, however, we cannot guarantee that there will not be side effects elsewhere so use it at your own risk.

- edit ActinicPXML.pm in your site folder using a text editor such as notepad
- search for...

$sReplace = ACTINIC::GetCountryName($::g_LocationInfo{INVOICE_REGION_CODE});

- immediately after the above insert...

if (!$sReplace)
   {
   $sReplace = $::g_BillContact{'ADDRESS4'};
   }

- then search for...

$sReplace = ACTINIC::GetCountryName($::g_LocationInfo{DELIVERY_REGION_CODE});

- immediately after the above insert...

if (!$sReplace)
   {
   $sReplace = $::g_ShipContact{'ADDRESS4'};
}

- save and close the file
- upload your site.

Actinic is not able to provide any detailed support for script changes made. If you find that there is a problem, an original copy of the script can be found within the 'Original' folder in your installation. Copy this into your site folder.

I would be interested in how you get on with this Lefty. Please let me know if it all works out OK as I know that many customers miss re entering the county when they go back and think that there is something wrong with the site.

[lefty]

Stopping the County/State field in address getting lost on refresh

Finally got round to implementing this and it seems to be working fine - Thanks Tracy.

Is there going to be a fix for this in the standard script at some stage - it seems a pretty basic thing to include?

[TraceyG]

Is there going to be a fix for this in the standard script at some stage - it seems a pretty basic thing to include?

It's not due to be fixed, but I've done what I can to bring it to the developers attention as I think that field should be remembered too.

[Shaker21]

We are having the same problem with customers who have clicked the "remember me" button. It remembers them, but not their county.

We also buy from several wholesalers through their on-line stores which use actinic, and the same problem occurs here. We have to manually type the county in on every order.

Every "remember me" customer who re-visits our store has to remember to retype their county each time which makes the store look unprofessional, or they get an error message which is quite frankly an embarrassment. Why does it retain all other fields but not this one?

Using v.8 business.