Actinic Payments and Offline Orders

[mensgiftshop]

We have just gone to Actinic Payments on our Business Plus 902 installation. Everything is ok when a customer enters thier details online, but when we take an order over the phone and manually produce an order we select Actinic Payments CNP MOTO as payment method and enter the card details when prompted. The payment method is configured for pre authorisation. The transaction goes through ok and we get the massage that the payment is successfull and we return to Business Plus to find the order is in Pending PSP.

How do we comit the payment as when we click on the order there are no details of the preautherisation and the comit button is greyed out.

Are we doing something wrong?

When is go into Actinic Payments Admin it shows the transaction as pending but does not give me the option to comit only void.

Also do we have to manually select to bank submit and produce a report or is this done automatically?

Sean

[Jan]

You need to download orders to collect the authorisation from the PSP. Then the order will move out of PSP pending.

Regards,

[mensgiftshop]

Thanks any idea about reports

Hi there,

Thanks for that Tech Support didn't have a clue. It all makes sense now. When does it submit to the banks? Do I have to do anything to makes this happen like a z report or banking on a normal terminal?

Sean

[Jan]

The money should go into your bank without any intervention from you - even if you hadn't downloaded orders to allow Actinic to know that the orders were complete then the money would still have arrived at the right time.

Regards,

[Jan]

Actually I've just noticed that you are running in preauth mode, so the order is placed offline and you download orders to enable Actinic to know that the payment was made, then when you are happy to accept the order, you commit the order on the payments tab in Actinic and then the money will be transferred into your bank (over the usual timescales etc).

If you were not running in preauth mode, you wouldn't have to commit.

Regards,