Running reports has changed order management process - please help!

[Angi]

Hello

After running some report on a clients machine (Actinic version 8) they now claim that the order processing is working differently. It seems that before they simply right clicked on an a new order and selected "print data entry report", after this it marked the order as complete (with a tick) and showed a date in the dispatched field.

Now the only option in the context menu is "reprint data entry report", when this is actioned it does not show a tick or put a date in the dispatched field. The only way to achieve this it to right click again and select "mark order as complete".

Therefore somehow I have changed the process from a 1-click to a 2-click affair.

I honestly don't recall changing anything but they claim that I have can anybody help me put is back as it was please?

Angi

[leehack]

Perhaps the one click order processing has been switched off by mistake, i'd check that part first.

[alexwren]

Perhaps the one click order processing has been switched off by mistake, i'd check that part first.

Hi Lee,

Angi is out this morning so I thought I would respond on her behalf.

No we checked the one-click ordering and it is definitely switched on. This is a really weird. We have tried several permutations of the one click ordering and data report check boxes with test orders and it remains the same.

Any other ideas?

Alex

[leehack]

Hi Alex

That's the only thing I could think of immediately, I will let you know if i think of anything else. Only other thing I can think is that you might find a registry setting has somehow changed, but i'm clutching at straws i'm afraid.

Is it possible to restore a historical snapshot and see if the function returns on that, perhaps you could compare like for like?

[Jan]

The option is always reprint and it has never set the shipped date and items shipped, I think that they may have been doing one of the following :

. using One Click Completion (this would do those if set up in a certain way)

. they were previously printing the data entry report after shipping and taking payment

. the bypass order processing option in business settings used to be ticked but isn't anymore - this seems unlikely to me as this option is tucked away in business settings but when it is set, printing a data entry report would cause the order to complete.

Regards,