CGI Error

[adamblakey]

Hi,

I am getting the following error:

Error: Error opening configuration file ../acatalog/A000.cat. No such file or directory

When i click on shopping cart, checkout or best sellers. I have only just uploaded so don't know why it is doing this?

Any Suggestions?

Cheers,
Adam

[pinbrook]

refresh your website

[adamblakey]

I have only uploaded this site for the first time so would i still need to refresh?

I thought a refresh would only be needed if i had already uploaded the site before?

[pinbrook]

the error is saying a file is missing, a refresh should upload it.

Actually to be safe i'd do a purge and refresh from the Troubleshooting menu

[adamblakey]

the error is saying a file is missing, a refresh should upload it.

Actually to be safe i'd do a purge and refresh from the Troubleshooting menu

Hi,

I have tried doing a purge and refresh but this still has not worked and i am getting the same error.

Have you got any other ideas?

Cheers,
Adam

[TraceyG]

Hi Adam,

When you did the purge and refresh did you tick all the boxes?

Are you able to FTP to your server to check that the file exists in your 'acatalog' folder?

[adamblakey]

Hi Adam,

When you did the purge and refresh did you tick all the boxes?

Are you able to FTP to your server to check that the file exists in your 'acatalog' folder?

Yes i ticked all the boxes, yes i have checked the file also and it is there.

Have a look here: fashiondesignerwear(dot)co(dot)uk/design/

[Rich Brady]

Tracey, do you think it could be a permissions problem?

I had a similar problem yesterday. It was resolved by changing the permissions on "acatalog" to 777...

[TraceyG]

OK, if the file exists on the server and you've done a full purge and refresh then it could be a permissions problem. If using a Linux/Unix server then your 'design' folder should be set to 777 and the cgi-bin should be set to 755. If it's a windows server then check that the following permissions are set (probably with your host):

IIS
cgi-bin = read/execute
acatalog=read/write/execute

NTFS
cgi-bin = Catalog's FTP account needs 'Change' permissions on the directory
acatalog = Catalog's FTP account needs 'Change' permissions on the directory AND the IUSR_<servername> account needs to have 'Change' permissions on the directory

[adamblakey]

Thank you for the reply, the problem was that it is on a windows server.

What i have done is request it is moved on to a linux server so i can change the permissions as they tell me they cant do it.

OK, if the file exists on the server and you've done a full purge and refresh then it could be a permissions problem. If using a Linux/Unix server then your 'design' folder should be set to 777 and the cgi-bin should be set to 755. If it's a windows server then check that the following permissions are set (probably with your host):

IIS
cgi-bin = read/execute
acatalog=read/write/execute

NTFS
cgi-bin = Catalog's FTP account needs 'Change' permissions on the directory
acatalog = Catalog's FTP account needs 'Change' permissions on the directory AND the IUSR_<servername> account needs to have 'Change' permissions on the directory