Problems adding to cart - bit confused!

[KarenMG]

Hi - I'm fairly new to this and although I've worked out most of what I want to do, I'm struggling big time with this little (I hope!) problem.

I have got the site looking mostly the way I want, and am int he process of filling up the content now. I have uploaded to the trial space here: http://trials.actinic.com/trials/tri...Headbands.html

The problem I have is I get a weird error when I add to basket on any product. Can anyone suggest what I shoul do please?

Thanks!

[leehack]

You seem to have differing script numbers, either purge and refresh the website or better still, increment the script number and do a full web-refresh. Report back if that does or does not solve it.

[TraceyHand]

You seem to have differing script numbers, either purge and refresh the website or better still, increment the script number and do a full web-refresh. Report back if that does or does not solve it.

I'd be inclined to FTP into the site and remove ALL the old scripts from the cgi-bin also.

[leehack]

I concur actually, wipe the lot and refresh it all.

[KarenMG]

Thanks - I've tried purging and refreshing fromt he troublehooting menu - how do I increment the script numbers?

[leehack]

Go into the network setup screen and add 1 (one) to the number.

[KarenMG]

Sorry - I think its because I'm using the trial hosting but it won't let me - I have an active site at the moment on my own hosting, but don't want to upload this there until it is complete

[leehack]

Are you in test mode? if so switch out, change it and then switch back in.

[KarenMG]

It doesn't seem to be (i.e. the switch to test mode is available) but all the options on the network setup screen are grayed out but prefilled.

[leehack]

I have no idea then sorry, never used trial hosting before, if test mode hasn't grey it out, i suspect actinic have somehow.

[Darren B]

that does not seem right though, because surely you need to be able to edit the network settings to try it

seems a little odd to me?

[KarenMG]

I'm going to try and upload it to a sub directory in my hosting to see if that resolves it. Failing that I just realised that I should have free support for another couple of weeks - thank you!

[KarenMG]

Hi again - After lots of hassle with my provider, I have now uploaded the site to a proper hosting account, and have checked the script number etc - unfortunately I am getting exactly the same problem

Anyone able to suggest anything else?
Thanks!

[Darren B]

whats the url of the new area

[KarenMG]

One of the products is here: http://www.mangogems.co.uk/acatalog/..._Princess.html

It has an error on every page but I can't figure out why - it is possibly related but I'm utterly clueless!