Not saving emails

[fuzzie bear]

I have sent customers emails from their order and when you are in the order you can see a copy of the email. However when you exit from the order and go back to it - the email has disappeared.

Any ideas ?

[TraceyG]

Hi,

I can't find any other reports on something like this happening. It sounds like something is going wrong with IDs in the database. Can you contact support so we can get a snapshot to investigate this problem further please (webform link in my signature).

[@Peter]

Hi,

We have also just noticed that our Actinic seems to be losing most sent emails. They are there for some orders, but not for most. There does not seem to be a pattern.

Tracey: presumably you would suggest that we also log a support request?

Thanks.

[TraceyG]

Tracey: presumably you would suggest that we also log a support request?

Yes please.