HELP! cgi-bin layouts different to rest???

[Allycat]

Hi there - I hope someone can help me stop tearing my hair out!!! I'm very new to all this and have had to learn Actinic from stratch and desperately need to get this issue sorted - my site is supposed to be live tomorrow! I know its not easy to figure out someone else's problems without actually seeing the problem but here goes...

When I upload my site (in Test Mode), most pages are ok design-wise but on pages such as Contact Us, View Basket, Checkout pages, etc (and I assume these are layouts that use the cgi-bin, but I could be talking waffle here!), my background color has disappeared - back to white, my image buttons have the little red cross showing, the code for the shopping basket 'Items' and 'Value' doesn't work.

Is this just because I'm in Test Mode, or is it likely I have messed up somewhere within the layouts or code? I haven't changed it (as far as I'm aware)

Many thanks in advance

Ally

http://www.buycraftsonline.co.uk/aca...est/index.html

[Rich Brady]

Alison,

Could you post a URL for us to have a look at?

[Allycat]

Certainly can...

http://www.buycraftsonline.co.uk/aca...log/index.html

Ignore the first page - I haven't finished all my products and images yet!!!

[Allycat]

Certainly can...

http://www.buycraftsonline.co.uk/aca...log/index.html

Ignore the products and images - I haven't finished that yet!

[Allycat]

http://www.buycraftsonline.co.uk/aca...est/index.html

3rd time posting this reply but its not appearing on here!

[AndyBorrett]

Have you been playing with the SSL settings somewhere?
That little S after HTTP can mess these things up.

[Allycat]

Wouldn't know about SSL settings!!! Where do I look? Sorry to seem thick but said I'm new to this!

[Rich Brady]

It all looks fine in FireFox, you do have a rouge ">" after your company logo.

Try removing that and have a look again in IE...

[Allycat]

It does work in Firefox - but not sure why the > is there.

Can highlight in Actinic but can't remove it or delete it!!!

[Rich Brady]

It does work in Firefox - but not sure why the > is there.

Can highlight in Actinic but can't remove it or delete it!!!

Look at you site in Design View, in the preview pane click on the logo and it should take you to the right section of the code. Have a look at the code, it should something like this:

<a href="<actinic:variable name="HomePageURL" />"><img
	src="<actinic:variable name="CompanyLogoFileName" />"
	width="<actinic:variable name="CompanyLogoWidth" />"
	height="<actinic:variable name="CompanyLogoHeight" />"
	alt="u-need-ink: North Wales Supplier of Compatible Printer Ink Cartridges"
	class="logoimage" vspace="15" border="0"/></a>

If the extra ">" isn't there click on the yellow and white up arrow on the bottom left and check again.

[Allycat]

Found it - and its gone!!! Thanks.

Just uploading again to see it that was the prob!

Do you have to click Publish to Web each time, or is there a quicker way???

[Allycat]

Still doesn't work in IE with the '>' removed and to top it off, I've lost the company logo on the home page in both IE and Firefox - eek!

Any more ideas folks?

[Duncan Rounding]

I think your problem lies in here:

<img height=" Warning: getimagesize(Buttons &amp; Logos\witzendcrafts_logo_RGB.jpg): failed to open stream: No such file or directory in C:\Program Files\Actinic v9\actinic_main.php on line 72 " width=" Warning: getimagesize(Buttons &amp; Logos\witzendcrafts_logo_RGB.jpg): failed to open stream: No such file or directory in C:\Program Files\Actinic v9\actinic_main.php on line 56 " class="logoimage" alt="Shop Home" src="acatalog/Buttons &amp; Logos\witzendcrafts_logo_RGB.jpg"/>

this in particular:

acatalog/Buttons & Logos\witzendcrafts_logo_RGB.jpg

note the slashes.

Does the image called witzendcrafts_logo_RGB.jpg exist in the Site1 folder?
Did you upload it manually to a folder on your server called Buttons & Logos?
All images that Actinic uploads will only be uploaded to the acatalog folder, so any references to images need only be to the filename - no path required (the baseref will sort that out). Change your outer design accordingly and it will work fine.

Note that you will end up having problems if you are referencing images outside of the Site1 folder structure.

[Allycat]

Got the logo sorted - thanks.

HOWEVER, I still have the initial problem (but only in IE) that the Contact pages, etc (that I think use the cgi-bin somewhere along the line) don't show the correct design background and image buttons.

Can anyone help me with this?

[cdicken]

Hi Alison

I've been giving Chris Jackson in support a hand with this, and it looks like the problems might be with your network settings. The 'Path from CGI-BIN to Catalog Directory' usually looks something like '../acatalog/' but yours looks like '//server-name/httpdocs/web/content/acatalog/'. This is the most likely cause of the problem, but Chris is just testing that with an upload at the moment.