Two Payments Recieved

[mattc]

Hi All,

Had a problem the other day where a customer purchased an item from the store. We recieved a single order but they paid twice. The two payments were abut 6 seconds apart so I'm assuming its automatic or something.

Is it possible that pressing the 'pay' button twice triggers two transactions - if so a) how can i stop this and b) why didn't we get two orders through?

I've found a few people having the same problem on the forum but no resolutions.

Seems fairly serious to me. Any advice / help much appreciated.

Ta, matt

[Darren B]

It some times caused by people clicking there back button aswell. Nothing you can do about user error.

When your customer complains tell them the reasons why it happens and perhaps they wont do it anymore. Lots of companies tell you to only click the button once e.t.c so this is not a unique situation

[Duncan Rounding]

I like the sites that only allow one button click and then it greys out.

I think adding this to the onclick value: "this.disabled=true" might do it.

[mattc]

Thanks both of you. Both good tips.

[mattc]

Duncan - just to make sure - would I add the

onclick value: "this.disabled=true"

bit to the next button on Checkout page 2?

[Duncan Rounding]

Try this to replace the 'Checkout Next Button' layout - again untested:

<input type="submit" name="ACTION" value="<actinic:variable encoding="html" name="NextButton" />" onclick="this.disabled=true;" />

[mattc]

Try this to replace the 'Checkout Next Button' layout - again untested:

<input type="submit" name="ACTION" value="<actinic:variable encoding="html" name="NextButton" />" onclick="this.disabled=true;" />

Thanks Duncan, That looks to have worked really well.

I've also added a warning at the top of the receipt that tells the customer not to press back or it might trigger a second payment.

[mattc]

:-(
I uploaded this mod, but when you press the next button it greys out but nothing else happens. No page change etc. Any ideas?

[Duncan Rounding]

Have a google around. You will probably find some posts that access the dom with some js that will work.

[mattc]

will do, thanks