Order quantity greater than stock level

[martinkay]

Thanks Tracey, it does seem that the Stock Control mole is the most comprehensive answer. It just struck me that some basic means of preventing customers from over-ordering or at least alerting them to the possibility, should be included in the standard product as an option or checkbox somewhere, rather than have to add it in yourself via Javascript, special layout code or bought add-ons. If you are still processing card details yourself it's no great shakes to send the customer a revised receipt with apology and put through a reduced amount on the card. Although there is always the niggling doubt that the customer may have chosen you as supplier because your site let them order 10 when other sites wouldn't, so you kind of got the business on false pretences. But with these new guidelines and the move to get us all to use payment gateways it gets trickier as you then have to go through the refund process. I would assume that any average punter, not up to speed with the workings of Actinic, would just expect that "hey, it's let me order 10, so they must have 10 in stock".

[PeterThake]

I would assume that any average punter, not up to speed with the workings of Actinic, would just expect that "hey, it's let me order 10, so they must have 10 in stock".

From experience I agree with you 100% Martin. Customers seem to think that you have really got more of that exclusive item than you admit to! And of course, with the stock levels NOT shown the situation is far worse. But if you turn the stock display levels on, while this is definitely more customer friendly, you let your competitors know your volume of sales and the best selling items.