StockLevel with EPOS

[pl1]

Hi,

We have just recently added Actinic EPOS to our existing Actinic Business Multi User (v8.5.2). We are using the 'Manage stock in Actinic EPOS' option. However, what we are finding is that when an order is received from the web, the stock level in Ecommerce is not being lowered straight away, but rather the stock is going into an allocated state in EPOS and the actual stock levels are not lowered in Ecommerce until we have set the order to shipped.

This means that when we leave the web site in an unattended state (over the weekend for example) and we are running the Mole End one stop automation, the stock levels will not be lowered correctly until we manually ship the items on the Monday.

We publish our stock levels on the web site using the StockLevel variable, which appears to be inaccurate when the stock is allocated in EPOS but not shipped in Ecommerce. Is there any way to view the actual stock level in Ecommerce i.e. StockLevel minus Allocated Stock? Or alternatively, is there a way to automatically lower the actual stock level in Ecommerce when stock control is handled in EPOS?

Thanks for any advice or help with this.

[markburley]

The stock level in epos is shows the number of items on the warehouse shelf. The allocated stock shows the number of items that have been ordered in ecommerce but not yet shipped.

Ecommerce stock level should be the stock level in epos LESS the allocated items. e.g.

Stock Level epos =13
Allocated=2
Stock level ecommerce =11

If this is not working check that the epso link is functioning.

We used v8 for a while before transferring to version 9 and all worked fine (we also use mole end).

Once the stock is shipped in ecommerce the stock in epos is reduced and the allocated stock is returned to zero.