Logged in Customer Details Address Problem

[Paul Cooper]

Hi,

I am trying to set up customer details where the logged in customer can amend their details. Three options are available in the Buyers tab "Only allow this address", "Allow selection but default to this address" & "Allow user to select or enter new address".

The aim is to offer a single logged in account for a group of users (newsletter readers) so they will need to amend the default address to their own. So option 1 is not suitable, option 3 works but displays the default address details in a box above the manual entry boxes (which I would sooner not have). Option 2 sounds like it should be what I am after but it appears exactly the same as option 1 with no opportunity for the customer to enter their address.

Is it something I'm doing wrong or is it a bug?

Thanks

Paul
http://www.technobots.co.uk

[RuralWeb]

Customer deails are not held online so I dont think actinic can do what you want if im nderstanding correctly

I seem to remember that gabe has been playing with an online customer database so have a look at that

[Paul Cooper]

Hi Mal, I appreciate that customer details are not held on line, I am just looking for the logged in customer to be able to amend the default address to their own address during the checkout process. They would have to do this each time they shopped during the newsletter promotion period. It would just be better not have the default address as a selectable option in place of the manual entry boxes although have the default address populating the manual entry boxes would be fine.

I have tried to evaluate the customer log in script from Gabe without success some weeks ago and simply could not log in using the supplied passwords so I gave up. I will try again later today though.

Thanks

Paul

[cdicken]

Hi Paul

You aren't doing anything wrong.

What you need to do is go for Option 2 but get rid of the default address information in the box. This is done by removing this code from 'Invoice Address Fields'.

<!-- XML tags for formatting of the address list in B2B mode -->
<Actinic:VAR NAME=ADDRESS_COLUMNS VALUE=3/> <Actinic:VAR NAME=ADDRESS_FORM0 VALUE="
<INPUT TYPE=HIDDEN NAME=ADDRESSSELECT VALUE=%s>
<B>%s</B><BR>%s,<BR>%s,<BR>%s,<BR>%s, <B>%s</B>,<BR><B>%s</B>
"/> <Actinic:VAR NAME=ADDRESS_FORM1 VALUE="
<U><B>%s:</B></U>
<INPUT TYPE=RADIO NAME=ADDRESSSELECT VALUE=%s%s></BR>
<B>%s Anything</B><BR>%sx,x<BR>%s,<BR>%s,<BR>%s, <B>%s</B>,<BR><B>%s</B>
"/> <Actinic:VAR NAME=ADDRESS_FORM2 VALUE="
<U><B>%s:</B></U>
<INPUT TYPE=RADIO NAME=ADDRESSSELECT VALUE=%s%s></BR>
<B>%s</B><BR>%s,<BR>%s,<BR>%s,<BR>%s, <B>%s</B>,<BR><B>%s</B>
"/> <Actinic:VAR NAME=ADDRESS_TITLE0 VALUE=""/> <Actinic:VAR NAME=ADDRESS_TITLE1 VALUE="%s:"/>
<Actinic:VAR NAME=ADDRESS_TITLE2 VALUE="%s:"/> <Actinic:VAR NAME=ADDRESS_TITLE10 VALUE=""/>
<Actinic:VAR NAME=ADDRESS_TITLE11 VALUE=""/> <Actinic:VAR NAME=ADDRESS_TITLE12 VALUE="
<INPUT TYPE=RADIO NAME=ADDRESSSELECT VALUE=0 CHECKED>
%s:
"/> <Actinic:VAR NAME=ADDRESS_TABLE VALUE="
%s
<TABLE WIDTH=<actinic:variable name="ACTSTDWIDTH" /> BORDER=0 CELLSPACING=0 CELLPADDING=1 BGCOLOR=%s><TR><TD>
<TABLE WIDTH=100%% BORDER=0 CELLSPACING=0 CELLPADDING=4 BGCOLOR=%s>
%s
</TABLE>
</TD></TR></TABLE>
%s
"/>
<!-- End of B2B address formatting tags -->

You also have to remove equivalent code from the 'Delivery Address Fields' layout. Hope this helps.

[Paul Cooper]

Hi Chris,

Many thanks for the reply, that is certainly of use in deleting the default address box for option 2 but it still the leaves the problem of there being no place for the customer to enter their address details in as I reported in my first post.

I have attached a screen dump of the checkout page using option 2 with the code you identified above removed.

Thanks

Paul

[Jan]

I found that you had to have at least two addresses for this option to work - might be worth trying that.

We do something very similar on our site and it's not a brilliant way of doing things to be honest - we have set the mandatory fields to things like "Enter your name" but quite often people don't and so you have orders that are very difficult to fulfill.

Regards,

[Paul Cooper]

Hi Jan,

Sorry but what do you mean by the need for at least two addresses for the option to work?

Having ordered through your site a few times now, I wish I had taken more notice of how you handled the login process. I will pay closer attention next time!

Thanks

Paul

[Jan]

A delivery address and an invoice address - even if they are the same. Generally my login is a standard Actinic one, it's only when people log in as mailing list members that the scenario I mentioned occurs.

Regards,

[Paul Cooper]

Hi Jan, Just tried that but no difference, still no where for a customer to enter their address for option 2. I'll have to raise it with support later this week. Thanks for the suggestion though.