Confirmation email text missing

[martinkay]

I have recently noticed that copies of order receipts, the automated ones that are created as the customer completes an order in V9, and are copied on to me, are missing their content. They have the header and subject line with order number but the message body is blank. Any ideas what causes this?

[AndyBorrett]

Have you mistakenly edited the email perhaps?

[martinkay]

If I send an "order received" email manually, it's fine. It's only the ones that happen automatically "round the back" as the order is processed. Very odd.

[Duncan Rounding]

Sounds like you should try a purge and refresh to make sure your scripts are correct.
Have you made any script mods?

[martinkay]

ActinicOrder.pm seems to be the only one that has been changed from the original, according to the Troubleshooting panel, although when and why this might have been done I haven't the foggiest. How do I restore just this one, to see if it's the problem?

[Duncan Rounding]

You should find a copy here:
C:\Program Files\Actinic v9\Original

Keep your modified one as well in case you want to revert back again.

[martinkay]

Well this is nuts. I refreshed that file, checked with the checker and it said all scripts are unchanged. Refreshed the web site, placed a test order, email came through, still empty. So I wondered if it was a problem with the layout, because I see that the automated receipt uses "Customer Email" but my manual ones (which work OK) use "Order Received Email". I changed the layout selector to offer a choice of both, and then told the customer email process to use the other one. Published the site, placed another test order, receipt still empty. Go to the order's mail tab, and send a manual receipt, comes through no problems. Very odd. Any ideas what the difference is between the automated and manual emails that could help to isolate this problem?

[TraceyG]

Any ideas what the difference is between the automated and manual emails that could help to isolate this problem?

The automated confirmation email is sent via the OrderScript.pl file on the webserver (os000001.pl) and the manual emails are sent via the C++ code of the software. It might be worth doing a purge and refresh as Duncan suggested - if none of the others show as being different then it won't hurt to do it. If that doesn't work then I suggest you contact support about this for more investigation.

[martinkay]

There are three checkboxes on the Web Site Purge and Refresh panel, which should I check?

[dscontroller]

I would check all three!

There are three checkboxes on the Web Site Purge and Refresh panel, which should I check?

[martinkay]

Done that - still got the same problem.
It would seem that there is something at the start of the body of the automated receipt that my SMTP server doesn't like, perhaps?
Before doing the purge and refresh I searched my computer for files changed between the last date I got a good email and the first date I got an empty one, and the only Actinic file changed in that period was dinnnn.pm - would that be significant - presumably it would have been updated in the purge and refresh just now anyway?