MOTO Order - Confirmation Email Bug

[leej]

Hi everyone,
I dont know if this is an isolated incident but i thought i would share it anyway.

i have a client running v9.02 Business at the moment. He is happy with the new additions to the software especially the Tax Inclusive adjustments...anyway he quite frequently uses the 'New Order' MOTO form within the software which works a treat.

My cleint sells watched and therefore he uses component and attributes to allow colour options and stock to be monitored. What he has found recently is that when he has finished his order, he occasionally unticks the 'Send confirmation email...' and then Confirms the Order.

Within the 'Orders' tab he then double clicked on the order and clicked the Mail button. What he gets is the Order Lines data within the email is displayed in a very unusual order.

What we gets is:

__Lines Ordered_________________________________________________

DESCRIPTION QTY PRICE COST

black strap - 18mm - matt - 1 £9.00 £9.00
buckle
No. Not Yet Shipped 1

I101 1 £82.00 £82.00
No. Not Yet Shipped 1

I102
Length - Choice: Medium -
Strap - Choice: purple -
Strap - Choice: stainless - 1 £82.00 £82.00
steel bracelet - 12mm
No. Not Yet Shipped 1

--------------------------------------------------------------------

The information in red is obviously incorrect as the strap choices need to be underneath the products themselves. Upon further reasearch I found that if you place the same order via Operations | New Order then the Order Line items are diplayed correctly like so below.

__Lines Ordered_________________________________________________

DESCRIPTION QTY PRICE COST

black strap - 18mm - matt -
Length - Choice: Medium - 1 £9.00 £9.00
(162mm - 202mm)
No. Not Yet Shipped 1

I101
Strap - Choice: purple - 1 £82.00 £82.00
strap - 12mm (med)
No. Not Yet Shipped 1

I102
Strap - Choice: stainless - 1 £82.00 £82.00
steel bracelet - 12mm
No. Not Yet Shipped
--------------------------------------------------------------

Has anyone else found this issue? If so is there a bug fix?

I look forward to getting a response.

Regards.

[TraceyHand]

I'm sure someone else reported something similar before...with the options appearing broken up from the main products (having said that, V8 does similar but only on the orderlines view of an order, not on the emails/reports)
I'll see if I can find the previous report of it and post the thread

Out of interest, does it show correctly on the reports?

[leej]

Hi Tracey,
I far as I am aware from what my client said the reports are all displayign fine =).
Regards.

[TraceyG]

Hi Lee,

I can recreate this problem in a default site so have passed it onto our development team.