General Error after adding to cart

[frostfire]

Hi,

For soem reason after months of the site working fine we are getting this error when adding items to the cart:

A General Script Error Occurred
Error: Error opening ../acatalog/213Z98Z64Z84A1225898259B17624.session (Permission denied)Press the Browser back button and try again or contact the site owner

We have deleted all the files in the cgi-bin directory and all permissions are set to 777.

We have refreshed the site completely.

Does anyone have any ideas.

Here are the site settings:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.gofrostfire.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.gofrostfire.com/acatalog/
CGIBINURL http://www.gofrostfire.com/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST gofrostfire.com
FTPUSERNAME froststy
FTPPASSWORD xxxxxxxx
PATHTOCGIBIN /www/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

regards
Chris

[guccij]

It's working for me, albeit slowly. I think maybe GA is getting in the way of page loading.

PS You should not be taking credit card details on your website. You need a PSP. Times have changed

PPS You don't even have SSL

[Darren B]

CGI-BIN should be 755 not 777

[pinbrook]

clear cache on the pc where you still have the session file error, i suspect the problem is local to that pc only

[frostfire]

Still getting error?

Hi,
Thank you for your help, but the site is not working. Do you have any ideas on how to remedy this.

If you click on the add to cart at this link you can see the error message:

http://www.gofrostfire.com/acatalog/...c_Bedding.html

thanks
Chris

[RuralWeb]

There is no problem that I can see - I placed a test order with no problem at all. You need to change to using a psp as downloading card details is no longer allowed

[Mike Hughes]

I certainly see the error and it does sound like a permissions problem. Are you sure the permissions on the acatalog folder are 755 (or 777)?

If they are then it sounds like there might be a problem with the way your host has set up ownership rights. You'll need to check with them.

Mike

EDIT: Now it's working. That's the trouble with answering calls in the middle of posting.

[guccij]

Thank you for your help, but the site is not working.

I see no errors. Apart from the fact that you are taking people's credit card details on an unsecured checkout ...

Did you clear the cache as suggested above?