Bizarre Add-to-Order Error

[eezytrade]

Ok thanks for looking at this for me - I've got a bit more information from the the server logs, error produced:-

[Mon Jan 04 17:17:32 2010] [error] [client 174.152.148.172] Attempt to free unreferenced scalar: SV 0x9ace2b8, Perl interpreter: 0x9811008 at ca000002.pl line 631., referer: http://www.eezytrade.co.uk/acatalog/...xma-MP220.html

My network settings are as below (if it helps):-
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 2
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.eezytrade.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.eezytrade.co.uk/acatalog/
CGIBINURL http://www.eezytrade.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST www.eezytrade.co.uk
FTPUSERNAME ***************
FTPPASSWORD *************
PATHTOCGIBIN /public_html/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /public_html/acatalog/

Is there a setting within the server to extend the time the perl script can run? Also, it is doing it when customers just add two items at the same time - works fine when adding one item?
http://www.eezytrade.co.uk/acatalog/...xma-MP220.html

Thanks again,
John

[NormanRouxel]

Is there a setting within the server to extend the time the perl script can run?

Not in the Actinic network settings. You have to talk to your server admin people and ask them as it's unlikely to be something you're allowed to do yourself. In case people set it so they can hog the entire server.

The other possibility is that the maximum allowed size of running Perl scripts can be exceeded if you have a lot in the cart. Again a setting for the server people.

[eezytrade]

Norman, thanks for your feedback.

The setting shouldn't be a problem as it's a dedicated box - but it's strange because it's happening when I add more than 1 item (not qty) but more than 1 product on the same page - hope that makes sense :-)

I'll get on to the server management people to see if they can up the perl timeout limit and let you know how it goes....

Cheers for now,
John

[eezytrade]

Resolved: It was the version of PERL that had been installed on the server - see the knowledge base page below

http://community.actinic.com/showthread.php?t=45172

As soon as PERL was upgraded the multiple add to cart on a single click started working again :-)

Thanks for all your help.
John