Erratic CheckOut

[johnl]

Hi everyone

I am getting some erratic results with our checkout ('Smart' Design) - in October 2008 there were 2379 visits to the website, 169 visits to checkout and not one order!

Some people have mentioned that they cannot seem to get through the checkput process?

www.greytowersinteriors.co.uk

Any suggestions would be gratefully received.

Thanks


John

[RuralWeb]

Some people have mentioned that they cannot seem to get through the checkput process

Yes because they are getting a secure content warning - lots of posts on the subject and possible solutions. usually its incorrect GA code or images

[johnl]

Thanks Mal.

I've amended the https on the GA inclusions and things are better.

In Internet Explorer 7 mind, I am now getting the yellow bar which states "To help protect your security, Internet Security has blocked this website from displaying content with security certificate errors. Click here for options..."

Obviously, very off putting to a potential buyer.

Not sure where to go with this now?

Kind Regards




John

[RuralWeb]

There is some odd bits of code in there - revert layouts to factory settings

[johnl]

Thanks for the reply Mal.

I have reverted 'Works best with Smart' and 'Works best with Smart Brochure Pages' to Factory settings.

This cures the "To help protect your security, Internet Security has blocked this website from displaying content with security certificate errors. Click here for options..." issue but brings back the "this page contains both secure and non-secure items " warning when I go through checkout.

This is very frustrating as 'Works best with Smart' and 'Works best with Smart Brochure Pages' had quite a few design modifications - so I imported the full backup I made before any changes and upload all files again to the server.

It doesn't seem to have written over the last uploaded files? i.e. I still have the 'reverted' files on the server - yet locally the design looks as it should do.

Clearly there must be something in 'Works best with Smart' modified layout which is causing the "To help protect your security, Internet Security has blocked this website from displaying content with security certificate errors. Click here for options..." issue?

Any further advise would be gratefully received.

Thanks



John

[pinbrook]

where's your site gone?

i get a webfusion holding page....

in reply to the Q if you browse the site using firefox you can interrogate the SSL cert to see which images/code throw up the insecure message

[Darren B]

I can see the site but some of the layouts are broken in checkout and the item i selected had no price?

But the ssl is not showing any warnings now

[johnl]

Hi guys

The site is back now.

Cheers.



John

[johnl]

I've interrogated the SSL cert with Firefox and all that is listed under Media are the image URLS, all https.

e.g.
https://secure.greytowersinteriors.c.../top_left2.jpg
https://secure.greytowersinteriors.c.../top_right.jpg
https://secure.greytowersinteriors.c...background.gif
etc



John

[RuralWeb]

Try using a separate layout for checkout

[pinbrook]

But the ssl is not showing any warnings now

as darren says the ssl cert is no longer showing errors

is there a different problem now?

[johnl]

Hi Jo

The only issue now is when I launch the GreyTowers Interiors site, in Internet Explorer 7, when I click on 'Browse by Collection' for instance, I am still getting the yellow bar which states "To help protect your security, Internet Security has blocked this website from displaying content with security certificate errors. Click here for options..."

[pinbrook]

IE7 is showing "error on page" athough i am confused as to why it then flags this as a security problem

i'd sort out the error and see if the security warning then goes away.

[johnl]

I have reverted the 'Works best with Smart' layout to factory settings and this has cured the "To help protect your security, Internet Security has blocked this website from displaying content with security certificate errors. Click here for options..." problem.

But now the "this page contains both secure and non-secure items " warning has returned when I go through checkout.

[RuralWeb]

But now the "this page contains both secure and non-secure items " warning has returned when I go through checkout

Like I said earlier you need separate layouts as having the same layout for all brings one of the two problems into every page ie fix checkout and shop pages are affected and vice versa