v9.0.3 Release

[chris ashdown]

It was all the excitement of a working v9.0.3 - it has thrown you off kilter - sit in a dark room and cry for 30 mins - worked a treat for me.

I think you should tell them about your house move, that will make them realise this latest problem is not quite that frustrating in the run of things

[Golf Tee Warehouse]

Would it be of any interest on the "Your V9.0.3 Upgrade Set Up" thread if people stated whether the compressed upload feature was used or not.

[meden]

I'm not sure if anybody else came across this but when I advised 2 clients to upgrade to v9.03 (obviously prior to the current debacle) they were both confused by the download page because of the prominence that was given to the 'free 30 day trial' link and also the request for an email address - one client put his email address in got treated as a trial prospect, it was only when I advised him to use my email address (because I bought Catalog Client on his behalf) that he was able to download the upgrade, the other client didn't even bother to upgrade (in retrospect a wise move) because of the confusion. Is it just me not explaining things properly?

anybody have this problem?

[Benjamin Dyer]

Would it be of any interest on the "Your V9.0.3 Upgrade Set Up" thread if people stated whether the compressed upload feature was used or not.

Hi Darren,

It wouldn't hurt to add it, however we don't believe the issue is to do with the compressed upload feature. However, it would be handy to get a nice overview of everyone's settings.

[nileshpa]

Here's a little thought.

Oracle have a online system called MyOracle where they provide a little routine that picks up the paid subscribers hardware/software configuration. When support calls are raised, technical staff know exactly what the setup is and therefore help resolve problems that much quicker.

Perhaps Actinic could look at doing something similar for their Cover customers. If & when a major problem occurs, they can see how many sites are potentially affected and what the possible impact on customers business could be.

Nilesh

[TraceyHand]

anybody have this problem?

give people a chance to read, reflect and do other stuff and maybe they'd contribute/comment
It's just 'bumping' otherwise!

[leehack]

It's just 'bumping' otherwise!

It's just 'budget bumping' actually.

[RuralWeb]

anybody have this problem

Its always been that way - not ideal but Ive not had any problems with it TBH

[TraceyHand]

It's just 'budget bumping' actually.

LOL
don't give up your day job(s)

[Steve G Griggs]

Products missing

Hi all.
I can confirm that this problem DID occur for me with the Beta version (second release) but due to pressures of work I reported it a bit late.
I am convinced it's caused by the new method of refreshing the website, as mine was fine on the first upoad in test mode, then it "crashed and burned" big style after I made a very minor change to the site, a large number of products and all fragments vanished during site refresh. And being cynical and paranoid I was watching the upload progress reports, and it was NOT uploading products after deleting them!!
1st beta version was fine, it was number two that was a disaster for me.
No I didn't us file compression, just a standard refresh in test mode on an Actinic hosted website thank (deity of personal choice) that I was in test mode at the time.
How the **** did this one get as far as beta, let alone any further???
Just because you are paranoid it doesn't mean they are not out to get you. It means you really know what's going on.

[Darren B]

Hi all.
I can confirm that this problem DID occur for me with the Beta version (second release) but due to pressures of work I reported it a bit late.
I am convinced it's caused by the new method of refreshing the website, as mine was fine on the first upoad in test mode,

Possibly connected but IMHO not the cause. My reasons, because i have no products in offline preview. change the layout to something slightly different and they reappear, upload and they are there.

[Krithika]

I seem to be having the problem that I can't 'Full Ship' ANY orders anymore.
Even though I ship all products in the order, everytime I go to print the invoice it tells me not it's not complete.

This used to happen on my 9.0.2 when it crashed whilst I was viewing that particular order, but now it happens with EVERY order.

Dee

Could you send me your site snapshot, so we can investigate this issue? Please contact me via email so I can let you know how to get the file across to me.

Regards

[bentleybloke]

I seem to be having the problem that I can't 'Full Ship' ANY orders anymore.
Even though I ship all products in the order, everytime I go to print the invoice it tells me not it's not complete.

This used to happen on my 9.0.2 when it crashed whilst I was viewing that particular order, but now it happens with EVERY order.

There is a way around this for future orders (but requires lot of clicking)

Take payment for order
Click OK
Click OK (closes order)
Reopen order
Ship items
Click Apply
Click OK (closes order)
Order will now print

You'll have to go into the database and make some alterations to get the current "stuck" orders to print. But this requires some courage, a stiff whiskey, copy of Access and a snapshot prior to attempt.

[djferros]

You'll have to go into the database and make some alterations to get the current "stuck" orders to print. But this requires some courage, a stiff whiskey, copy of Access and a snapshot prior to attempt.

thanks! how i regret now not getting Access with my MS office package.
________

[Mark H]

You'll just have to make do with the stiff whiskey.......