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    Postage & Payment Problems

    Hi all,

    I hope everyone is ok and business going well at this seasonal time of year...even with the credit crunch taking it's effect!

    I'm using actinic version 8 with a standard template with a few tweaks here and there and on the whole working very well. However we are experiencing some issues with postage and payment with paypal.

    1. Postage

    Our site has Royal Mail's 1st Class postal weights built in right up to 4.0kg and then at about 2.0kg our Courier Service kicks in with a set charge of £6.95 on all orders over 2.0kg. A system which works very well, as customers add to the basket it calculates the weight.

    We then have a Tracking / packing charge of £1.50 of which 0.72p is for the recorded certificate and the remaining for a small contribution towards all the packing materials we buy in.

    The feedback we are getting is that some customers think they are being charged twice for delivery with the two charges shown at different times. Is there an option to change the way handling and postage is displayed either at the same time before checkout or when adding items to cart?

    2. Paypal Website Payments

    We currently have both World Pay and Paypal as payment options, World Pay works like a dream were as Paypal is giving us constant issues with customers not being to pay for their order.

    The feedback we are getting here is that a message on the lines of.

    "Sorry due to an error we are unable to process your payment" Even with pressing the back button, the same message is displayed.

    I cannot get any test order to bring up this error and customer feedback on this issue is quite vague. It appears to happen after clicking the paypal link or the automatic transfer from checkout.

    Thanks for any help on the above matters.
    Kev
    Kev Challis
    www.procutvinyl.co.uk

    #2
    Even mentioning a handling charge is madness IMO, they are generally despised by people and totally unnecessary. When you charge delivery, people assume that it includes all of the process anyway, splitting that out is just a bad idea. I'd much rather pay £5.95 delivery than £4 plus £1.95 handling charge, I just feel ripped off when I see handling charges.

    Remove the handling charge, increase the delivery charge, have a page clearly detailing the delivery charges on your site and make sure it can easily found (linked to on all pages). One transparent, easy to understand cost with no hidden extras is the best way.

    For the people who experience Paypal problems, offer them 10% off their next order if they run you through what happened and what they did. Excellent value in the long term if it is a common occurrence.

    Comment


      #3
      You will get errors with paypal and the likes at this time of year as the traffic picks up thier servers start to struggle

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