Hi all,
I hope everyone is ok and business going well at this seasonal time of year...even with the credit crunch taking it's effect!
I'm using actinic version 8 with a standard template with a few tweaks here and there and on the whole working very well. However we are experiencing some issues with postage and payment with paypal.
1. Postage
Our site has Royal Mail's 1st Class postal weights built in right up to 4.0kg and then at about 2.0kg our Courier Service kicks in with a set charge of £6.95 on all orders over 2.0kg. A system which works very well, as customers add to the basket it calculates the weight.
We then have a Tracking / packing charge of £1.50 of which 0.72p is for the recorded certificate and the remaining for a small contribution towards all the packing materials we buy in.
The feedback we are getting is that some customers think they are being charged twice for delivery with the two charges shown at different times. Is there an option to change the way handling and postage is displayed either at the same time before checkout or when adding items to cart?
2. Paypal Website Payments
We currently have both World Pay and Paypal as payment options, World Pay works like a dream were as Paypal is giving us constant issues with customers not being to pay for their order.
The feedback we are getting here is that a message on the lines of.
"Sorry due to an error we are unable to process your payment" Even with pressing the back button, the same message is displayed.
I cannot get any test order to bring up this error and customer feedback on this issue is quite vague. It appears to happen after clicking the paypal link or the automatic transfer from checkout.
Thanks for any help on the above matters.
Kev
I hope everyone is ok and business going well at this seasonal time of year...even with the credit crunch taking it's effect!
I'm using actinic version 8 with a standard template with a few tweaks here and there and on the whole working very well. However we are experiencing some issues with postage and payment with paypal.
1. Postage
Our site has Royal Mail's 1st Class postal weights built in right up to 4.0kg and then at about 2.0kg our Courier Service kicks in with a set charge of £6.95 on all orders over 2.0kg. A system which works very well, as customers add to the basket it calculates the weight.
We then have a Tracking / packing charge of £1.50 of which 0.72p is for the recorded certificate and the remaining for a small contribution towards all the packing materials we buy in.
The feedback we are getting is that some customers think they are being charged twice for delivery with the two charges shown at different times. Is there an option to change the way handling and postage is displayed either at the same time before checkout or when adding items to cart?
2. Paypal Website Payments
We currently have both World Pay and Paypal as payment options, World Pay works like a dream were as Paypal is giving us constant issues with customers not being to pay for their order.
The feedback we are getting here is that a message on the lines of.
"Sorry due to an error we are unable to process your payment" Even with pressing the back button, the same message is displayed.
I cannot get any test order to bring up this error and customer feedback on this issue is quite vague. It appears to happen after clicking the paypal link or the automatic transfer from checkout.
Thanks for any help on the above matters.
Kev
Comment