Problem at checkout with US and Canadian customers

[Smart]

I have been notified by a customer that whilst trying to checkout on our site, if they select the country United States or Canada, the page bounces back with the error

'Select Shipping Destination - Please select a state or province'

There is nowhere on the first checkout page to enter this information.

Our website can be found at http://www.leveldevelopments.com/acatalog/index.html

Can someone explain why this has started happening. At the moment we can't recevie orders from the US or Canada, which is our biggest market.

Hoping for a speedy reply.

Martin

[Rich Brady]

Martin,

I've just checked the checkout page in Firebug and the div containing the State information has

<div style="visibility: hidden;">

attributed to it.

So even though your customer can't see it, I imagine Actinic is still waiting for the information.

Have you change the Layout recently? I doubt that style code is standard Actinic, but may be proved otherwise.

[Golf Tee Warehouse]

Have you made any changes to the scripts. If you have recently upgraded any script changes you may have made may need to be redone.

There is a knowledge base article that tells you how to turn off the 'States' list, but still appear for USA and Canada.

This article may point you in the right direction:Can I hide the 'States' list unless someone selects USA/Canada from the country drop-down?

[Golf Tee Warehouse]

I have made the changes in the above article and my code is

<div id="showhidearea" style="visibility: hidden;">

until you select USA or Canada at which point the code changes to

<div id="showhidearea" style="visibility: visible;">

[Smart]

I haven't made any changes to the layout or the scripts. I didn't design the site, it was designed for us and I don't remember the state list ever being shown on this page, but yet we have had orders from US companies.

I followed Darrens article above, and now the list pops up just when required.

Thanks for your help.
Martin