Who would you recommend for Actinic Support?
Having an unresolvable (to date) technical issue on our current actinic site See:http://community.actinic.com/showthread.php?t=40032 has highlighted our exposure to limited technical support when things go wrong.
The Actinic Community Forum has saved us time and time again in the past and I am personally very grateful to all the people who have helped us on the forum – but now we have an issue outlined in the link above. A kind forum member outlined above has been good enough to give us some suggestions to investigate this issue, but in carrying out these suggestions we get a fatal actinic error pop up which produces a dmp file which we have forwarded by email to Actinic.
As we are now 2 to 3 weeks down the road with this issue and still don’t yet have a solution. While realising the email support that Actinic provides seems to be a low priority/level support. Does this really mean if we pay for full actinic cover we will get better support? Experience from other IT support organisations tells us this is not always the case and that it sometimes comes down to the individual in the company you are dealing with, or perhaps there are some actinic partner organisations great at providing actinic support or perhaps there are other suggestions that forum members can suggest to solve our issues. – In these credit crunch days we all have re-evaluate our options.
Your views and suggestions would be much appreciated.
Regards
PhilG
The Actinic Community Forum has saved us time and time again in the past and I am personally very grateful to all the people who have helped us on the forum – but now we have an issue outlined in the link above. A kind forum member outlined above has been good enough to give us some suggestions to investigate this issue, but in carrying out these suggestions we get a fatal actinic error pop up which produces a dmp file which we have forwarded by email to Actinic.
As we are now 2 to 3 weeks down the road with this issue and still don’t yet have a solution. While realising the email support that Actinic provides seems to be a low priority/level support. Does this really mean if we pay for full actinic cover we will get better support? Experience from other IT support organisations tells us this is not always the case and that it sometimes comes down to the individual in the company you are dealing with, or perhaps there are some actinic partner organisations great at providing actinic support or perhaps there are other suggestions that forum members can suggest to solve our issues. – In these credit crunch days we all have re-evaluate our options.
Your views and suggestions would be much appreciated.
Regards
PhilG
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