Completed Orders stay in Pending Orders section

[vistamaster]

Hi I just noticed that after I click "Complete Order" the order does get updated as per settings (email sent, full payment created etc etc.) but it does not move the completed order to completed orders section in the application... Anyone had similar problems?

Ofcourse I've been improving the site all the time, but don't think that updating layouts would mess the application up...

[leehack]

Have you printed also?

[vistamaster]

I see what you mean, after I printed it went to Completed, but is there a way to get them going there without printing? Sometimes printing is not required... So I'd rather save 1 tree per year

[leehack]

You don't send an invoice out, tight sod, i thought you had to by law. You might need to use the one click order processing that's not really one click then.

[vistamaster]

I use Sage to Print the Invoices on Sage paper with sequential Invoice number and I do not wish to start playing with actinic invoicing system, and to one-off buyers I simply attach the invoice to the email and thats it. Savings on Post aswell as trees

What I wanted, was to be able to move completed order to completed orders section, but I didn't know that you must print the order to get it there... Like on sage, if you select Update Ledger the program throws a layout window for you to choose the layout, then you may choose whether you wish to print or view/save, either you choose, the ledger deos get updated.

I think having actinic to move the completed order to completed orders section without printing, and maybe with the option to save as pdf (provided pdf driver is installed on your PC) would be very useful.

And the last thing, how many steps you must complete for actinic to assume the order is complete?

1. "print" the paking list
2. "payment" check & update if required
2. "ship" the order
3. "print" the invoice


any more? I'm talking about manual order completion, the thing is, that we provide credit accounts, and payments get delayed i'd rather use sage to monitor accounts than having incomplete orders in actinic...

[leehack]

I am totaly useless on anything Sage related, so i bow out gracefully on that part with my knees shaking and my palms sweaty.

With regards to an order being processed, payment must be in, all items must be shipped, emails should be sent and invoice printed - it should toddle off into completed then.

[vistamaster]

I am totaly useless on anything Sage related, so i bow out gracefully on that part with my knees shaking and my palms sweaty.

haha well yes, we are on actinic forum not Sage, so i don't blame you

[OriginalTouch]

QUOTE:
I think having actinic to move the completed order to completed orders section without printing, and maybe with the option to save as pdf (provided pdf driver is installed on your PC) would be very useful.

Could you not print to PDF and kill 2 birds as it were?
Cutepdf or pdf995?

[dallen]

Not sure if this will work with your setup (ours is a little odd as we also use a seperate system for some of the paperwork...) - In Settings - Business Settings - Order Processing, if you've got "Enable One-Click Order Completion", tick the box for "Mark Invoice Printed" but un-tick the box for "Print Invoice". Works on ours with the method we employ but there might be some other settings which make it do what you want it to do...

[vistamaster]

Not sure if this will work with your setup (ours is a little odd as we also use a seperate system for some of the paperwork...) - In Settings - Business Settings - Order Processing, if you've got "Enable One-Click Order Completion", tick the box for "Mark Invoice Printed" but un-tick the box for "Print Invoice". Works on ours with the method we employ but there might be some other settings which make it do what you want it to do...

It does work on my system aswell... Thanks

[vistamaster]

QUOTE:
I think having actinic to move the completed order to completed orders section without printing, and maybe with the option to save as pdf (provided pdf driver is installed on your PC) would be very useful.

Could you not print to PDF and kill 2 birds as it were?
Cutepdf or pdf995?

Ofcourse, then I could print Invoice to pdf and email it to one-off buyers, or leave marked as printed for the ones I monitor invoicing on Sage as per dallen's suggestion... Good stuff, thank you Sam

(shame there's no icon showing a kiss)

[AlistairW]

Since upgrading to 9.03 I am having multiple orders stick in the pending section - this is due to the fact that although the products are marked as shipped when you look at the % shipped column it either shows 0%, or in some cases -100% or 200%.

I have a ticket open with support, however it has now been a week and they are currently unable to let me know what is wrong. They have said however that there are other who have reported the same problem.

Evidently another issue that has slipped through the 3 month testing process.

[Darren B]

Since upgrading to 9.03 I am having multiple orders stick in the pending section - this is due to the fact that although the products are marked as shipped when you look at the % shipped column it either shows 0%, or in some cases -100% or 200%.

I thought this bug was fixed in 9.0.3 - could be wrong but to clear these you need to edit it in access. Also dont keep shipping and unshipping items

[AlistairW]

Just to let anyone know with a problem (in 9.03) where orders are sticking in the pending section despite being shipped - due to a problem with the % shipped field shown on the orders view. I have been contacted by support today that this issue has now been reported as a bug and will be fixed in the next maintenance release.........

After the debacle of the last release we can probably expect this some time in the very distant future. It is very dissapponting that after such 'extensive' trials this has been missed and I now have to manually edit the database in order to move them to the completed section.

Such is the world of Actinic.

[RuralWeb]

You will probably find that order processing was one of the least tested areas as most beta testers will not have gone live and so been able to locate such problems. I offered to go live with the beta software but actinic were confident it was not needed.