Ive done nothing and my site has stopped working

[sgtbash]

Ah ok, no, that is the layout it is using in site options.

Would the vat change have anything to do with it? That is the only thing that has really changed, other than adding a new few sections and products.

[leehack]

Hard to say Dan to be honest, it does seem to point to that part though i agree. The problem when you get things like this is that everyone swears that they have changed nothing, yet when the washing is fully aired, you often find quite a bit actually has been changed.

You have vat changes and added products and sections, yet you started the post saying you had done nothing - i'm not having a go, just explaining that when you have a problem, you need to think hard and list all things you've done, however insignificant you might think they are.

When a site that has been working perfectly for some time suddenly fails, i can guarantee you 100% of the time that the site owner did do something or the hosting company changed something.

[sgtbash]

Yeh I completely understand

Nothing turns into - oh yeah actually I changed this.

What I cant understand is before I posted I did 3 different backup restores of older pre-vat change, known working site backups and they did not seem to work either (that was the problem with missing cgi files people were posting about earlier)

I would have thought returning the site back to an working time would resolve what I had changed.

[Rich Brady]

I would have thought returning the site back to an working time would resolve what I had changed.

Not if this is a server Issue. I have had the same problems as Tracey. I noted that you .pl files are 000000.pl, which I don't think I've seen before, there's usually a number (eg. 000001.pl) and that number will correspond to your Script ID.

I tried to access your cgi-bin http://www.nineplus.com/cgi-bin/ and there is a "Error 500 - Internal server error" instead of the "You don't have permission to access /cgi-bin/ on this server." that I was expecting.

Can you ftp to your server and confirm that there is cgi-bin there?

[sgtbash]

Yeh I can ftp to the server and access and see all the files inside the cgi bin.

My script id is '0'

[Rich Brady]

Okay... What are the permissons on the cgi-bin folder? They should be 755.

[sgtbash]

Yup - 755

[fergusw]

Why dont you add a "link to checkout" beside/below your link to basket in your overall layout. I believe that this link would work and would take you to the checkout. I also believe the issue is due to you using an image for the checkout now button.

[Rich Brady]

Okay, I think I've got it.

Your Check Button code is:

<input type="submit" value="Checkout Now" src="button_checkoutnow_button.gif" name="ACTION_BUYNOW"/>

but should be:

<input type="image" value="Checkout Now" src="button_checkoutnow_button.gif" name="ACTION_BUYNOW"/>

I made the change in Firebug and was able to proceed through to your checkout.

If you've change any other button codes, I'd take a look at them too.

[sgtbash]

Ok,

ive changed it as you have said, but i have never used, or wanted to use an image as the checkout button.

It has always been the standard submit button.

???

[sgtbash]

Ok, cool, that works. (Although the actual image file does not exist, the link still works)

So somehow it has now decided it doesn't want to use a proper button to do it.

Is there anyway I can now make it use a button rather than an image?

[Rich Brady]

Ok, cool, that works. (Although the actual image file does not exist, the link still works)

The images for these buttons are in your sites root folder http://www.nineplus.com/acatalog/but...nue_button.gif

[sgtbash]

Hmm,

Just putting a few test transactions through.

It now gave me the 500 internal server error page.

Never seen that before...


How do I go about checking what has caused a 500 internal server error?

I am (sadly) with 1and1 and their support is useless, let alone actually knowing if there is a problem with their own servers =(

Thanks for all your help guys. I guess if it is a server problem, the <form> submit buttons will work again.

[sgtbash]

The images for these buttons are in your sites root folder http://www.nineplus.com/acatalog/but...nue_button.gif

Ive managed to find them, but how do i now get actinic to use them?

..

That didnt really make sense.

What i meant was, i am now using the code mentioned above which uses images rather than the form buttons.

The images exist in both the root domain and in the acatalog folder but the cgi script still doensn't manage to pick them up.

What I still cant understand is what has caused the <form> submit button to stop functioning????

[pinbrook]

My script id is '0'

I've never seen as script ID of zero. Set it to 1, 2 or anything but not 0