'Find Orders' not working in v9

[feeky1973]

hi

i used to use the find orders function fine in older versions
now in version 9 although there are more search features nothing seems to work.

i quite often need to search for a customer by surname and i cant get anything to come up

someone please help me

[fergusw]

In the name field prefix the surname with an '*'

try

*smith

and see what you get.

[feeky1973]

nothing

still not working

[fergusw]

OK - let me rephrase

try

*[surname]

replacing the [surname] with a name you know to be in your order history. This should find the order. Make sure this is in Name, not Last Name prompt.

[guccij]

nothing

still not working

How is your site set up for names? First Name, Last Name separately or all on one line in the checkout?

This makes a difference for searching.

While you're at it, ensure that you are on the relevant order tab (e.g. Completed), also that the tick box "Incremental" in the search box is not checked.

If you have any other fields filled in which are not relevant to the current search, clear them.

[feeky1973]

ive worked out whats happening

i thought smith hadnt worked but then i scrolled up the orders and there they were. in version 8 it used to highlight one order at a time and you had to keep selecting find next

although this new way is better it doesnt automatically 'take' you to the order

i hope all the above makes sense


thanks anyway


raf

[TraceyG]

Hi Rafiq,

If you tick the 'incremental' box (right-hand side) then it will highlight the first order with the search criteria and you can then press F3 to move you to the next order. Without that ticked it moves and highlights all relevant orders to the top of the list.